IT Engineer I (IT Support)

Flywire
Spain
Workplace: HybridFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Autonomy","Continuous improvement","Documentation","Process evolution"]

Serve as the primary IT face for the Valencia Hub, delivering high-touch L1 technical support while troubleshooting hardware and macOS/Windows issues. Administer core SaaS platforms including Google Workspace, Okta, Slack, and Jira, and help evolve processes with SOPs that support internal AI knowledge tools. Manage the full IT asset lifecycle with zero-touch MDM deployments and uphold SOC2-aligned access governance through user access reviews.

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Flywire
Flywire
4 days ago

IT Engineer I (IT Support)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 days ago

Job Summary

Serve as the primary IT face for the Valencia Hub, delivering high-touch L1 technical support while troubleshooting hardware and macOS/Windows issues. Administer core SaaS platforms including Google Workspace, Okta, Slack, and Jira, and help evolve processes with SOPs that support internal AI knowledge tools. Manage the full IT asset lifecycle with zero-touch MDM deployments and uphold SOC2-aligned access governance through user access reviews.
Location: Spain
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide high-touch L1 technical support for local on-site teams and remote employees, diagnosing and resolving complex hardware, macOS/Windows, and network issues and escalating when needed.
  • •Administer SaaS stack identities, access, and security configurations across Google Workspace, Okta, Slack, Jira, and related platforms.
  • •Document high-quality SOPs and identify recurring operational friction to automate through workflow tools or scripting.
  • •Manage end-to-end IT hardware lifecycle operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero-touch deployments) while maintaining data integrity.
  • •Support access governance and security by enforcing IAM protocols aligned to SOC2 compliance and User Access Reviews (UAR).

Pay and Benefits

Perks:Equity

Key Requirements

  • •Must reside in or be able to commute daily to the Valencia office.
  • •Fluent spoken and written English (B2+/C1) for collaboration with global teams.
  • •3+ years of progressive IT support/operations experience in a fast-paced SaaS, FinTech, or digital product company.
  • •Proven expertise deploying, securing, and troubleshooting both macOS and Windows environments.
  • •Administrative experience with Okta, Google Workspace, Slack, and Jira.
Experience:3+ yearsSaaSFinTechDigital products
Skills:AutonomyContinuous improvementDocumentationProcess evolution
Languages:English (UK)
Tech Stack:MacOSWindowsGoogle WorkspaceOktaSlackJiraMDMJamfWorkspace OneIruOkta WorkflowsBashPowerShellPythonAPIsMDM zero-touch

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
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