Juicebox

4 weeks ago

Customer Success Programs Lead (Scale)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Build scalable, repeatable customer success programs to drive adoption, retention and expansion for Juicebox's managed customers. Own health scoring, lifecycle automation, and automated renewal/upsell motions. Merge product usage signals with CS tooling to surface insights, partnering with CS Programs, Growth, Product, and Marketing to create an AI-powered, end-to-end customer journey.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer health scoring: Build the framework that gives CSMs earlier risk detection and clearer expansion opportunities through account health, adoption signals, renewal risk, and activation insights.
•Scale CSM engagement: Design the automations, sequences, and triggered workflows that help CSMs effectively manage customers from SMB through enterprise.
•Build lifecycle automation: Create onboarding, adoption, renewal, expansion, and re-engagement programs that keep customers progressing between CSM touchpoints.
•Unify customer intelligence: Bring together product usage, Slack, Gong, and other customer signals to surface trends, sentiment, and actionable insights in one place.
•Drive commercial growth: Build automated renewal, expansion, upgrade, and Agent activation motions that create the right opportunities for CSMs to engage and grow ARR.

Pay and Benefits

Salary: USD 180,000 - 280,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•4+ years in Digital Customer Success, Scaled CS, Lifecycle Marketing, Customer Marketing, CS Strategy & Ops, Growth, or a CS leadership role at a high-growth SaaS company.
•Proven experience building scaled customer programs and automation from the ground up.
•Hands-on experience with AI and CS tooling such as Claude, HubSpot, Pylon, Gainsight, or similar platforms.
•Founder mentality with the ability to thrive in ambiguity and build systems before a playbook exists.
•Analytical and data-driven, with a track record of measuring impact and prioritizing the highest-leverage opportunities.

Experience:SaaS

Skills:LeadershipAnalyticalProblem-solvingCollaborationCommunication

Tech Stack:ClaudeHubSpotGainsightPylonSlack

Company Brief

Juicebox

Juicebox builds an AI recruiting platform (PeopleGPT) that searches, scores, and automates outreach to talent across hundreds of data sources, helping recruiters and hiring teams find and engage candidates at scale.

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn

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Juicebox

4 weeks ago

Customer Success Programs Lead (Scale)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own customer health scoring: Build the framework that gives CSMs earlier risk detection and clearer expansion opportunities through account health, adoption signals, renewal risk, and activation insights.
•Scale CSM engagement: Design the automations, sequences, and triggered workflows that help CSMs effectively manage customers from SMB through enterprise.
•Build lifecycle automation: Create onboarding, adoption, renewal, expansion, and re-engagement programs that keep customers progressing between CSM touchpoints.
•Unify customer intelligence: Bring together product usage, Slack, Gong, and other customer signals to surface trends, sentiment, and actionable insights in one place.
•Drive commercial growth: Build automated renewal, expansion, upgrade, and Agent activation motions that create the right opportunities for CSMs to engage and grow ARR.

Pay and Benefits

Salary: USD 180,000 - 280,000 annually

Equity and Bonus:Equity

Perks:MedicalDentalVisionMeal Allowance

Key Requirements

•4+ years in Digital Customer Success, Scaled CS, Lifecycle Marketing, Customer Marketing, CS Strategy & Ops, Growth, or a CS leadership role at a high-growth SaaS company.
•Proven experience building scaled customer programs and automation from the ground up.
•Hands-on experience with AI and CS tooling such as Claude, HubSpot, Pylon, Gainsight, or similar platforms.
•Founder mentality with the ability to thrive in ambiguity and build systems before a playbook exists.
•Analytical and data-driven, with a track record of measuring impact and prioritizing the highest-leverage opportunities.

Experience:SaaS

Skills:LeadershipAnalyticalProblem-solvingCollaborationCommunication

Tech Stack:ClaudeHubSpotGainsightPylonSlack

Company Brief

Juicebox

Industry: HR Tech

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2024

Website LinkedIn