Retail Customer Service Associate

Serve as a customer liaison for a large e-commerce furniture marketplace, handling inbound calls, chat, email, and SMS to resolve issues and provide accurate service information. You’ll assess customer needs, manage high contact volumes, de-escalate concerns, and drive first-contact resolution for topics like returns, replacements, delivery, and order status. Work with tools and CRM systems, maintain customer satisfaction, and escalate systemic trends to leadership.