GTM Systems & Operations Manager

Persona
San Francisco
Workplace: HybridFull timeUSD 120,000 - 160,000 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Written and verbal communication","Collaboration","Prioritization","Attention to detail","Process improvement"]

Own post-sales customer operations for a scaling Post-Sales organization: define lifecycle processes, touchpoints, and engagement methodology across customer segments. Improve efficiency by researching and implementing tools, enabling process automation, and building reporting for adoption, sentiment, advocacy, renewals, expansions, and churn. Partner with enablement, collaborate cross-functionally with Customer Success and Solutions Engineering, and lead deployment of playbooks, content, and training programs.

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Persona
Persona
9 hours ago

GTM Systems & Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own post-sales customer operations for a scaling Post-Sales organization: define lifecycle processes, touchpoints, and engagement methodology across customer segments. Improve efficiency by researching and implementing tools, enabling process automation, and building reporting for adoption, sentiment, advocacy, renewals, expansions, and churn. Partner with enablement, collaborate cross-functionally with Customer Success and Solutions Engineering, and lead deployment of playbooks, content, and training programs.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Define and implement lifecycle processes with Post-Sales leadership to support customer outcomes and business growth.
  • •Establish touchpoints across the customer journey, including pre- and post-onboarding.
  • •Develop methodologies, processes, and systems to support customer engagement across segments and teams.
  • •Research, evaluate, recommend, and implement tools to increase Post-Sales team efficiency, including process automation and optimization.
  • •Build reporting for Post-Sales leadership (adoption, sentiment, advocacy, renewals, expansions, churn) and manage deployment of processes, playbooks, and training with enablement teams.

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company.
  • •Direct experience in a Customer Success or Solutions Engineering role is a plus.
  • •Deep understanding of Customer Success concepts, metrics, and processes/best practices.
  • •Track record of success driving strategic improvements and managing end-to-end deployment.
  • •Comfort analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.).
Experience:5+ yearsSaaS
Skills:Written and verbal communicationCollaborationPrioritizationAttention to detailProcess improvement
Tech Stack:ExcelSalesforceSQLLookerTableau

Company Brief

Persona
Provides a configurable, privacy-first identity infrastructure platform for businesses to collect, verify, manage, and make decisions about individuals’ and business identities for KYC/AML, fraud prevention, and onboarding.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2018
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor