Customer Success Manager, Enterprise, APAC

Harvey
Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Strategic account management","Stakeholder management","Analytical thinking","Communication","Executive presence"]

Own post-sales success for a portfolio of enterprise accounts across Singapore and the broader APAC region. Drive adoption, retention, and expansion by leading onboarding and implementation for complex multi-stakeholder deployments. Use product usage data, customer health scores, and KPIs to mitigate churn and identify growth opportunities. Serve as a trusted advisor on Harvey’s AI capabilities through training and executive business reviews, partnering with Sales, Product, and Legal Engineering to influence roadmap priorities.

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Harvey
Harvey
12 hours ago

Customer Success Manager, Enterprise, APAC

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Job Summary

Own post-sales success for a portfolio of enterprise accounts across Singapore and the broader APAC region. Drive adoption, retention, and expansion by leading onboarding and implementation for complex multi-stakeholder deployments. Use product usage data, customer health scores, and KPIs to mitigate churn and identify growth opportunities. Serve as a trusted advisor on Harvey’s AI capabilities through training and executive business reviews, partnering with Sales, Product, and Legal Engineering to influence roadmap priorities.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own strategic account management for enterprise clients, driving adoption, retention, and expansion across Singapore and APAC.
  • •Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
  • •Build and execute success plans using product usage data, customer health scores, and business objectives to mitigate churn and identify growth opportunities.
  • •Act as a trusted advisor on Harvey’s AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.
  • •Partner cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on account goals.
Travel: Low travel

Key Requirements

  • •5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
  • •Experience managing complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
  • •Strong analytical skills using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
  • •Excellent communication and executive presence to influence technical and non-technical stakeholders.
  • •Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
Experience:5+ yearsEnterprise SaaSTechnology environmentsLegal industryProfessional servicesAI/LLM
Skills:Strategic account managementStakeholder managementAnalytical thinkingCommunicationExecutive presence

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor