Mid-Market Customer Success Manager

Overjet
San Mateo, Salt Lake City, New York
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Teamwork","Problem-solving"]

Detail‑oriented, process‑driven Customer Success Manager responsible for ensuring Mid‑Market dental clients thrive on Overjet’s software. Lead pilot programs, drive renewals and expansions, and optimize onboarding and ongoing reviews with a data‑driven approach in a high‑growth, hybrid environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Overjet
Overjet
3 months ago

Mid-Market Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Detail‑oriented, process‑driven Customer Success Manager responsible for ensuring Mid‑Market dental clients thrive on Overjet’s software. Lead pilot programs, drive renewals and expansions, and optimize onboarding and ongoing reviews with a data‑driven approach in a high‑growth, hybrid environment.
Location: San Mateo, Salt Lake City, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Managing Mid‑Market accounts, primarily working with dental office leadership and central office leadership
  • •Drive client success during the pilot phase, ensuring Overjet wins out above our competition
  • •Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
  • •Achieve individual metrics and KPIs designed to utilize a data‑based approach within the Customer Success Team, including but not limited to expansion, usage, and up‑sell
  • •Assist in improving processes around account setup, implementation, training, and ongoing account review to minimize churn and support account expansion

Pay and Benefits

Perks:401kMedicalDentalVisionLife InsuranceParental LeaveRemote WorkLearning Stipend

Key Requirements

  • •Bachelor’s degree or extensive experience
  • •3+ years of experience in customer success in B2B SaaS
  • •Experience with renewals, expansions, and up-sells
  • •Excellent communication and interpersonal skills
  • •Experience in Management Consulting preferred
Experience:3+ yearsB2B SaaSCustomer successMid-market
Education:Bachelor's
Skills:CommunicationInterpersonalTeamworkProblem-solving

Company Brief

Overjet
Overjet builds FDA-cleared AI for dental imaging that helps dentists, payers, and dental organizations detect pathologies, standardize diagnoses, automate claims review, and improve patient care using clinically validated radiographic AI.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: Boston, United States
Founded: 2018
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor