Assistant Manager - Video Customer Identification Process - FTC 6 months (Mumbai, MH, IN, 400063)

HSBC
Mumbai
Workplace: OnsiteContractFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Customer centricity","Communication","Empathy","Patience","Independent judgement"]

Handle customer contacts in a contact-centre environment to complete the Video Customer Identification Process (VCIP) at first contact. Provide high-quality service that improves customer experience, supports compliance, and ensures AML/KYC obligations are met. Own steps required for resolution, achieve individual KPIs while maintaining quality and controls, and complete mandatory training on time, including anti-money laundering and sanctions assessments.

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FursaFursa
HSBC
HSBC
1 day ago

Assistant Manager - Video Customer Identification Process - FTC 6 months (Mumbai, MH, IN, 400063)

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Last checked: 1 hour agoStatus: Live

Job Summary

Handle customer contacts in a contact-centre environment to complete the Video Customer Identification Process (VCIP) at first contact. Provide high-quality service that improves customer experience, supports compliance, and ensures AML/KYC obligations are met. Own steps required for resolution, achieve individual KPIs while maintaining quality and controls, and complete mandatory training on time, including anti-money laundering and sanctions assessments.
Location: Mumbai
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure the VCIP journey is completed at first contact where possible, taking ownership for resolution steps.
  • •Provide excellent customer service to customers using video/face-to-face interaction to expedite the KYC process.
  • •Achieve individual KPIs while maintaining quality and compliance with internal controls.
  • •Perform Customer Due Diligence according to SOP guidelines and comply with AML regulations and Global Standards.
  • •Complete mandatory and recommended LMS modules on time and support a compliance culture within the team.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Minimum graduation or higher as required for the role.
  • •Must be proficient in the language(s) required by the process.
  • •Ability to work in a high-volume, fast-paced environment.
  • •Proficiency with personal computers and basic software packages and specialized applications.
  • •Willingness to work flexible shifting schedules and demonstrate customer-centric, team-oriented behavior.
Education:Bachelor's
Skills:Customer centricityCommunicationEmpathyPatienceIndependent judgement
Tech Stack:Video callPersonal computersSoftware packagesSpecialized applicationsAI-enabled tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn