Customer Engineer II-IMP

Applied Materials
Wuhan
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 1-2 yearsEducation: associatesSkills: ["Communication","Diagnostic troubleshooting","Safety awareness","Customer coordination","Basic technical problem-solving"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating closely with customers to ensure smooth operations and exceptional service in an on-site environment in Wuhan.

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Applied Materials
Applied Materials
6 days ago

Customer Engineer II-IMP

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading Applied Materials equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues with guidance from Senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while coordinating closely with customers to ensure smooth operations and exceptional service in an on-site environment in Wuhan.
Location: Wuhan
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] on installing, maintaining, and upgrading customer equipment.
  • •Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
  • •Fulfill additional duties, as assigned.
Travel: Low travel

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •1–2 years of work experience in customer/field service support or a related technical field.
  • •Ability to read and interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license and ability to obtain a passport if travel is required.
Experience:1-2 years
Education:Associate's
Skills:CommunicationDiagnostic troubleshootingSafety awarenessCustomer coordinationBasic technical problem-solving
Licenses:Valid driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimetersElectrical schematicsMechanical schematicsHand toolsPower toolsPneumaticsHydraulicsElectronicsVacuumThermodynamics

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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