Customer Account Specialist

Amcor
Turkey
Full timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Interpersonal communication","Presentation","Analytical thinking","Negotiation","Conflict management","Teamwork","Relationship building","Adaptability"]

Own customer issue resolution end-to-end, proactively updating customers on inventory status, back orders, deliveries, and transportation concerns. Manage complex and urgent customer orders, including inquiry and order handling from receipt through fulfillment. Process complaints and returns under complaint and return policies, monitor open orders for on-time delivery, and follow up on sales vs. forecast. Deliver monthly sales activity reporting and collaborate with internal teams to meet commitments.

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FursaFursa
Amcor
Amcor
2 days ago

Customer Account Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer issue resolution end-to-end, proactively updating customers on inventory status, back orders, deliveries, and transportation concerns. Manage complex and urgent customer orders, including inquiry and order handling from receipt through fulfillment. Process complaints and returns under complaint and return policies, monitor open orders for on-time delivery, and follow up on sales vs. forecast. Deliver monthly sales activity reporting and collaborate with internal teams to meet commitments.
Location: Turkey
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Take personal ownership of customer issues and pursue all avenues to ensure satisfactory resolution.
  • •Proactively interact with customers regarding inventory status, project inquiries, back orders, and delivery/transportation issues.
  • •Interact with internal partners to ensure customer requirements are understood and commitments are met.
  • •Receive and process all types of customer orders, including complex and urgent orders, end-to-end.
  • •Process complaints and returns, monitor open orders for on-time delivery, and perform follow-up on sales vs. forecast with monthly reporting.
Travel: Extensive travel

Pay and Benefits

Perks:Annual BonusHealth InsuranceLife InsuranceEducation AllowanceEmployee AssistanceMultisport Card

Key Requirements

  • •University degree from a reputable university, preferably in Engineering, Business Administration, or International Relations.
  • •Minimum 1–2 years of customer service and sales operations experience, preferably in the packaging sector.
  • •Fluent English, written and spoken.
  • •Excellent command of MS Office applications.
  • •Strong interpersonal communication and negotiation/conflict management skills with a professional presence.
Experience:1-2 yearsPackaging
Skills:Interpersonal communicationPresentationAnalytical thinkingNegotiationConflict managementTeamworkRelationship buildingAdaptability
Languages:English
Tech Stack:MS Office

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn