3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own customer technical inquiries end-to-end as a trusted product expert in Braze’s Global Customer Support organization. Diagnose and troubleshoot issues, answer product and integration questions, and recommend best practices to enable successful outcomes. Drive product adoption through customer guidance, collaborate cross-functionally with Customer Success, Account Managers, Product, and Engineering, and continuously improve support processes through documentation and knowledge sharing.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including how-to questions, break-fix issues, and integration/configuration guidance.
•Serve as a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Enable product adoption by helping customers effectively use the platform to achieve outcomes.
•Collaborate cross-functionally with Customer Success, Account Managers, Product, Engineering, and others to deliver seamless experiences.
•Improve customer satisfaction and internal enablement by documenting knowledge and contributing to process improvements.

Pay and Benefits

Salary: USD 64,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetEquityRetirement

Key Requirements

•2–3 years supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college/university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools such as Salesforce and Zendesk.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Knowledge of tools like Postman, Snowflake, and/or Kibana is a plus.

Experience:2-3 yearsSaaSMobile applicationsAPIsMarketing automationDirect marketing

Education:Bachelor's

Skills:Customer-centricCommunicationTroubleshootingProblem-solvingDocumentation

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 days ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Own customer inquiries end-to-end, including how-to questions, break-fix issues, and integration/configuration guidance.
•Serve as a trusted product expert by mastering the dashboard, integrations, troubleshooting steps, and best practices.
•Enable product adoption by helping customers effectively use the platform to achieve outcomes.
•Collaborate cross-functionally with Customer Success, Account Managers, Product, Engineering, and others to deliver seamless experiences.
•Improve customer satisfaction and internal enablement by documenting knowledge and contributing to process improvements.

Pay and Benefits

Salary: USD 64,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetEquityRetirement

Key Requirements

•2–3 years supporting technical products, ideally in SaaS or mobile application environments.
•A degree from an accredited college/university, a technical boot camp certification, or equivalent practical experience.
•Proficiency with case management tools such as Salesforce and Zendesk.
•Hands-on experience with HTML, CSS, APIs, and/or SQL.
•Knowledge of tools like Postman, Snowflake, and/or Kibana is a plus.

Experience:2-3 yearsSaaSMobile applicationsAPIsMarketing automationDirect marketing

Education:Bachelor's

Skills:Customer-centricCommunicationTroubleshootingProblem-solvingDocumentation

Languages:English

Tech Stack:SalesforceZendeskHTMLCSSAPIsSQLPostmanSnowflakeKibana

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn