Customer Experience Associate (New Grad)

Robinhood
Denver, Texas
Workplace: OnsiteFull timeUSD 20.4 - 25 hourlyFunction: Customer Success & Account ManagementSkills: ["Empathy","Independent judgment","Communication","Adaptability","Prioritization"]

Support Robinhood users through chat, email, and phone by resolving questions on financial topics and platform features. Serve as the company voice with empathy and product expertise, guiding customers through complex issues. Use feedback and interaction trends to drive continuous improvements to customer support. Build deep proficiency in Robinhood products and financial concepts while working in a fast-paced, 24/7 service environment.

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Robinhood
Robinhood
1 day ago

Customer Experience Associate (New Grad)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support Robinhood users through chat, email, and phone by resolving questions on financial topics and platform features. Serve as the company voice with empathy and product expertise, guiding customers through complex issues. Use feedback and interaction trends to drive continuous improvements to customer support. Build deep proficiency in Robinhood products and financial concepts while working in a fast-paced, 24/7 service environment.
Location: Denver, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Provide an exceptional customer experience through chat, email, and phone.
  • •Help users navigate financial topics and Robinhood platform tools.
  • •Resolve customer inquiries by applying independent thought and judgment to find the best solutions.
  • •Drive continuous improvement by identifying and communicating improved ways to serve users using feedback and interaction trends.
  • •Grow expertise by developing deep proficiency in Robinhood products and financial concepts.

Pay and Benefits

Salary: USD 20.4 - 25 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kLife InsuranceDisability InsurancePaid LeaveParental Leave

Key Requirements

  • •Passion for supporting customers across channels and delivering exceptional service that quickly reduces customer anxiety.
  • •Excellent written and verbal communication to explain complex topics clearly.
  • •Effectively adapt to customer experience delivery through both phone and written channels.
  • •Ability to exercise independent judgment, prioritize tasks in a multi-task environment, and adapt to new challenges.
  • •Ability to work required shifts for a 24/7 service model; experience in customer support is preferred and a Bachelor’s degree or financial services experience is a plus.
Experience:Financial services
Skills:EmpathyIndependent judgmentCommunicationAdaptabilityPrioritization
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn