Customer Solution Architect — Arango AI Product Suite

ArangoDB
United Kingdom, Scotland
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Customer-facing communication","Technical discovery","Systems design","Problem-solving","Cross-team collaboration"]

Own the end-to-end technical relationship with customers deploying Arango’s AI product suite, from discovery to production and expansion. Turn customer problems into GraphRAG-ready architectures on Arango’s multi-model platform, including graph data models, AQL patterns, and hybrid graph/vector retrieval. Build early reference implementations, guide secure deployment with testing and observability, and iterate on evaluation and monitoring to deliver measurable business and quality outcomes.

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FursaFursa
ArangoDB
ArangoDB
1 day ago

Customer Solution Architect — Arango AI Product Suite

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Job Summary

Own the end-to-end technical relationship with customers deploying Arango’s AI product suite, from discovery to production and expansion. Turn customer problems into GraphRAG-ready architectures on Arango’s multi-model platform, including graph data models, AQL patterns, and hybrid graph/vector retrieval. Build early reference implementations, guide secure deployment with testing and observability, and iterate on evaluation and monitoring to deliver measurable business and quality outcomes.
Location: United Kingdom, Scotland
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical customer relationship across discovery, design, pilot, production, and expansion of Arango’s AI suite.
  • •Run discovery with customer stakeholders to identify high-value use cases and qualify them against business outcomes.
  • •Design target architectures on Arango’s multi-model platform, including graph data models, AQL query/traversal patterns, and GraphRAG retrieval design.
  • •Build reference implementations and prototypes (graph schemas, connectors, GraphRAG pipelines, orchestration, APIs) to prove value early.
  • •Guide secure production deployment and establish evaluation, monitoring, and alerting for quality, drift/hallucination/guardrails, latency, and cost.

Key Requirements

  • •Deep graph expertise, including graph data modeling, graph query/traversal (AQL or equivalents), graph algorithms, and knowledge-graph design for AI.
  • •Hands-on experience building GraphRAG or knowledge-graph-backed retrieval for LLM applications.
  • •5+ years building/operating production systems in software engineering, solution architecture, or technical professional services.
  • •Strong applied AI and Python skills, including systems design, concurrency, networking, and database skills across graph, NoSQL, key-value, and document models.
  • •Experience with modern LLM tooling and hybrid retrieval (FAISS/pgvector/Pinecone/Weaviate or similar), plus cloud/container/CI-CD and observability.
Experience:5+ yearsAILLMGraph databasesGraphRAG
Skills:Customer-facing communicationTechnical discoverySystems designProblem-solvingCross-team collaboration
Tech Stack:ArangoDBAQLGraphRAGOpenAIAnthropicLlamaHugging FaceLangChainLlamaIndexPythonFAISSPgvectorPineconeWeaviateColBERTCross-encodersRayAirflowMLflowWeights & Biases

Company Brief

ArangoDB
ArangoDB builds a multi-model database combining graph, document, and key-value models with a unified query language and managed cloud (Oasis), enabling scalable graph analytics, search, and ML use cases for enterprises.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.3
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