Assistant Manager, Branch ( UAEN )

Daman
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5-7 yearsSkills: ["Customer service","Operations management","Leadership","Compliance","Reporting"]

Support operational efficiency and service excellence across the branch network by managing customer enrolment, renewals, and issue resolution, overseeing walk-in interactions, and reducing wait times. Monitor digital adoption, handle and escalate customer complaints, and ensure compliance with health insurance regulations, internal policies, SLAs, and regulatory timelines. Supervise daily branch operations and queue management, evaluate service quality and customer satisfaction, and report trends to improve performance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Daman
Daman
1 week ago

Assistant Manager, Branch ( UAEN )

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support operational efficiency and service excellence across the branch network by managing customer enrolment, renewals, and issue resolution, overseeing walk-in interactions, and reducing wait times. Monitor digital adoption, handle and escalate customer complaints, and ensure compliance with health insurance regulations, internal policies, SLAs, and regulatory timelines. Supervise daily branch operations and queue management, evaluate service quality and customer satisfaction, and report trends to improve performance.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage customer enrolment, renewal, and query resolution processes with the team, ensuring high-quality service and reduced wait times.
  • •Oversee walk-in customer interactions and support the Customer Happiness Centre with timely resolution of feedback and complaints.
  • •Monitor and implement digital adoption initiatives within the branch network and ensure documentation is maintained and secured.
  • •Supervise daily branch operations, including queue management, adherence to performance metrics, and internal SLAs/regulatory timelines.
  • •Conduct service quality evaluations, monitor customer satisfaction, assist in closing audits, support mystery shopping corrective actions, and report findings with trend analysis.

Key Requirements

  • •Bachelor’s degree in business administration, management, or a related field.
  • •Master’s degree in business administration, management, or a related field.
  • •Professional certifications in customer service, operations management, or health insurance (or equivalent) are a plus.
  • •5–7 years of experience working closely with Sales, including 2–3 years in a managerial role.
  • •UAE Driving License is preferred.
Experience:5-7 years
Education:
Skills:Customer serviceOperations managementLeadershipComplianceReporting
Licenses:UAE Driving License
Certifications:Customer serviceOperations managementHealth insurance

Eligibility

Nationality:UAE National

Company Brief

Daman
Provides health insurance and related medical coverage services in the UAE, serving individuals, employers, and government entities. Daman is one of the country’s leading health insurers, with products, claims administration, and healthcare network access.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2006
WebsiteLinkedIn