Technical Consultant – Integrated Support

Esri
California
Workplace: OnsiteFull timeUSD 84,240 - 142,480 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Technical troubleshooting","De-escalation","Mentorship"]

Provide hands-on technical support and guidance for ArcGIS Enterprise implementations, including integrated and premium support activities for strategic enterprise customers. Troubleshoot complex technical issues, perform Linux-based system administration, and support configuration, optimization, and troubleshooting of enterprise geodatabases. Collaborate with internal technical teams, support onboarding and best practices, de-escalate technical situations, and document solutions for customers and the knowledge base.

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Esri
Esri
1 month ago

Technical Consultant – Integrated Support

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide hands-on technical support and guidance for ArcGIS Enterprise implementations, including integrated and premium support activities for strategic enterprise customers. Troubleshoot complex technical issues, perform Linux-based system administration, and support configuration, optimization, and troubleshooting of enterprise geodatabases. Collaborate with internal technical teams, support onboarding and best practices, de-escalate technical situations, and document solutions for customers and the knowledge base.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers.
  • •Troubleshoot complex technical issues as part of integrated support and premium support programs, translating concepts into clear customer solutions.
  • •Support enterprise geodatabases through configuration, optimization, and troubleshooting across database platforms.
  • •Assist with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices, including during onboarding.
  • •Perform Linux-based system administration tasks and document solutions to contribute to the knowledge base.

Pay and Benefits

Salary: USD 84,240 - 142,480 annually
Perks:MedicalDentalVisionLife Insurance401kProfit-sharingPaid LeaveRelocation

Key Requirements

  • •5+ years of professional experience in GIS technical support, system administration, or technical consulting.
  • •3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration.
  • •Proven experience working with enterprise geodatabases and database administration concepts.
  • •Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support.
  • •US citizenship.
  • •Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field.
Experience:5+ yearsGISEnterprise software support
Education:Bachelor's in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Skills:Customer serviceCommunicationTechnical troubleshootingDe-escalationMentorship
Languages:English
Tech Stack:ArcGIS EnterpriseGISLinuxPython

Eligibility

Nationality:US National

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
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Glassdoor: 4.1
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