Technical Consultant – Integrated Support

Esri
California
Workplace: OnsiteFull timeUSD 84,240 - 142,480 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Technical troubleshooting","De-escalation","Mentorship"]

Provide hands-on technical support and guidance for ArcGIS Enterprise implementations, including integrated and premium support activities for strategic enterprise customers. Troubleshoot complex technical issues, perform Linux-based system administration, and support configuration, optimization, and troubleshooting of enterprise geodatabases. Collaborate with internal technical teams, support onboarding and best practices, de-escalate technical situations, and document solutions for customers and the knowledge base.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Esri
Esri
21 hours ago

Technical Consultant – Integrated Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide hands-on technical support and guidance for ArcGIS Enterprise implementations, including integrated and premium support activities for strategic enterprise customers. Troubleshoot complex technical issues, perform Linux-based system administration, and support configuration, optimization, and troubleshooting of enterprise geodatabases. Collaborate with internal technical teams, support onboarding and best practices, de-escalate technical situations, and document solutions for customers and the knowledge base.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for strategic customers.
  • •Troubleshoot complex technical issues as part of integrated support and premium support programs, translating concepts into clear customer solutions.
  • •Support enterprise geodatabases through configuration, optimization, and troubleshooting across database platforms.
  • •Assist with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices, including during onboarding.
  • •Perform Linux-based system administration tasks and document solutions to contribute to the knowledge base.

Pay and Benefits

Salary: USD 84,240 - 142,480 annually
Perks:MedicalDentalVisionLife Insurance401kProfit-sharingPaid LeaveRelocation

Key Requirements

  • •5+ years of professional experience in GIS technical support, system administration, or technical consulting.
  • •3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration.
  • •Proven experience working with enterprise geodatabases and database administration concepts.
  • •Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support.
  • •US citizenship.
  • •Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field.
Experience:5+ yearsGISEnterprise software support
Education:Bachelor's in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Skills:Customer serviceCommunicationTechnical troubleshootingDe-escalationMentorship
Languages:English
Tech Stack:ArcGIS EnterpriseGISLinuxPython

Eligibility

Nationality:US National

Company Brief

Esri
Provides geographic information system (GIS) software, location intelligence, mapping tools, and spatial analytics to governments, businesses, and researchers for visualizing, analyzing, and managing geographic data.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Redlands, United States
Founded: 1969
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn