Team Lead, Market Operations - Indianapolis - Greenfield, IN

Carvana
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Customer focus","Strategic thinking"]

Lead daily operations for a local Carvana hub by running market launch, logistics, and consumer branding while driving strong employee and customer experiences. Manage and develop a team of Customer Advocates—interviewing, onboarding, training, and coaching—while setting goals, delivering feedback, and reinforcing achievements. Serve as the go-to expert, monitor key reports for upper management, resolve complex customer-facing issues, and continuously improve the team experience.

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Carvana
Carvana
9 months ago

Team Lead, Market Operations - Indianapolis - Greenfield, IN

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana hub by running market launch, logistics, and consumer branding while driving strong employee and customer experiences. Manage and develop a team of Customer Advocates—interviewing, onboarding, training, and coaching—while setting goals, delivering feedback, and reinforcing achievements. Serve as the go-to expert, monitor key reports for upper management, resolve complex customer-facing issues, and continuously improve the team experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and ongoing market success.
  • •Interview, select, onboard, and train a team of Customer Advocates; provide tools, resources, and guidance.
  • •Develop the Customer Advocates through feedback, performance check-ins, and goal-setting to improve performance and skills.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Serve as the go-to expert, jump in as needed (including car washing and deliveries), and manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven history of developing and coaching employees.
  • •Experience with strategic planning and process improvement to guide teams to exceed goals.
  • •Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining focus on customer experience.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCustomer focusStrategic thinking
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn