Head of Deployment & Success

telli
Berlin
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["People leadership","Data-driven mindset","Project management","Communication","Commercial thinking"]

Build and lead the deployment and customer success function as telli scales to thousands of customers. Own the customer base, deliver deployments that drive measurable outcomes, and hire and develop an A-player team. Work closely with engineering and senior stakeholders, translating deep product and AI understanding into what customers need, while driving commercial metrics like revenue, NRR, expansion, and retention.

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telli
telli
1 day ago

Head of Deployment & Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Build and lead the deployment and customer success function as telli scales to thousands of customers. Own the customer base, deliver deployments that drive measurable outcomes, and hire and develop an A-player team. Work closely with engineering and senior stakeholders, translating deep product and AI understanding into what customers need, while driving commercial metrics like revenue, NRR, expansion, and retention.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Build the deployment & success function for telli.
  • •Own the customer base as it scales to thousands of customers.
  • •Build and lead an A-player team.
  • •Partner with engineers to shape product direction based on customer needs.
  • •Drive customer outcomes using commercial metrics such as revenue, NRR, expansion, and retention.

Pay and Benefits

Perks:EquityGym Membership

Key Requirements

  • •5+ years in commercially-focused, fast-paced environments such as top-tier consultancy and/or startup/scaleup.
  • •Have led sales, customer success, deployment, account management, product, or customer operations functions at a fast-growing B2B software company.
  • •Understand the product and AI deeply, and communicate with engineers on a technical level.
  • •Think commercially with fluency in revenue, NRR, expansion, and retention.
  • •Strong people leadership: hire, develop, and maximize team performance.
Experience:5+ yearsB2B softwareStartupScaleup
Skills:People leadershipData-driven mindsetProject managementCommunicationCommercial thinking
Tech Stack:AI models

Company Brief

telli
Provides cloud-based voice, messaging, and virtual phone number services enabling businesses and developers to manage communications via APIs, apps, and web integrations with privacy and routing features.
Industry: Telecommunications
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