Customer Service Rep (Plant City, FL, US, 33566)

Crh
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Interpersonal skills","Problem-solving","Attention to detail"]

Deliver high-quality customer service for order management and issue resolution in a cement environment. Serve as the primary contact for inquiries, orders, deliveries, billing, and service problems, ensuring accurate processing in company systems. Coordinate shipment scheduling, monitor order status, and partner with sales, operations, logistics, and finance to resolve requests. Maintain audit-ready documentation, reconcile billing adjustments, and generate customer/order reports.

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FursaFursa
Crh
Crh
6 days ago

Customer Service Rep (Plant City, FL, US, 33566)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver high-quality customer service for order management and issue resolution in a cement environment. Serve as the primary contact for inquiries, orders, deliveries, billing, and service problems, ensuring accurate processing in company systems. Coordinate shipment scheduling, monitor order status, and partner with sales, operations, logistics, and finance to resolve requests. Maintain audit-ready documentation, reconcile billing adjustments, and generate customer/order reports.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customer inquiries, orders, and issue resolution.
  • •Process customer orders and transactions accurately, monitor order status, and coordinate changes or escalations as needed.
  • •Coordinate shipments, schedules, or service activities and communicate timely status updates on orders and shipments.
  • •Review pricing, invoices, and account details for accuracy; support billing discrepancies, adjustments, and reconciliations.
  • •Maintain accurate records and audit-ready documentation, generate order/shipment/customer reports, and provide general administrative support.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementPaid Leave

Key Requirements

  • •Minimum High School Diploma or GED required.
  • •Minimum 1 year of experience in customer service, administration, or related experience.
  • •Strong customer service and interpersonal skills with effective verbal and written communication.
  • •Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
  • •Ability to manage multiple tasks, prioritize in a fast-paced environment, and maintain high attention to detail.
Experience:1+ years
Education:High School
Skills:CommunicationCustomer serviceInterpersonal skillsProblem-solvingAttention to detail
Tech Stack:Microsoft OfficeExcelWordOutlook

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn