Capital.com

4 months ago

Technical Support Engineer L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Technical Support Engineer L1 at Capital.com responsible for monitoring system health, investigating and resolving service requests, collaborating cross-functionally, and contributing to automation and process improvements. This hands-on, operations-focused role is ideal for early-career professionals, with exposure to fintech/trading environments, 24/7 shift readiness, and documenting solutions for knowledge base growth.

Location: Warsaw, Sofia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
•Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
•Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
•Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
•Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.

Pay and Benefits

Perks:Health InsurancePensionRemote WorkVolunteer DaysAnnual Leave

Key Requirements

•Basic understanding of IT infrastructure, system monitoring, and incident handling.
•Strong analytical and troubleshooting skills.
•Understanding of client-server architecture and system components.
•Experience in trading or fintech companies.
•Basic scripting knowledge (preferably Python) or strong interest in learning automation.

Experience:FintechTrading

Skills:CommunicationAnalyticalTroubleshootingDocumentationTeamwork

Languages:English

Tech Stack:PythonSQLJiraServiceNowAI

Company Brief

Capital.com

Operates an online trading platform offering CFDs, forex, commodities, indices and cryptocurrencies to retail investors and traders, combining market access with educational content, analytics, and AI-driven insights for informed trading decisions.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn

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Capital.com

4 months ago

Technical Support Engineer L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Warsaw, Sofia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
•Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
•Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
•Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
•Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.

Pay and Benefits

Perks:Health InsurancePensionRemote WorkVolunteer DaysAnnual Leave

Key Requirements

•Basic understanding of IT infrastructure, system monitoring, and incident handling.
•Strong analytical and troubleshooting skills.
•Understanding of client-server architecture and system components.
•Experience in trading or fintech companies.
•Basic scripting knowledge (preferably Python) or strong interest in learning automation.

Experience:FintechTrading

Skills:CommunicationAnalyticalTroubleshootingDocumentationTeamwork

Languages:English

Tech Stack:PythonSQLJiraServiceNowAI

Company Brief

Capital.com

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn