Intern Account Manager Retail Portugal

Delivery Hero
Lisbon
Workplace: HybridInternshipFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Communication","Proactivity","Organization","Attention to detail"]

Support the Account Manager team in Lisbon by handling day-to-day operational tasks, gathering partner insights, and improving partner and customer experiences. Help identify product/feature improvements, forecast and track key account metrics, and define scalable processes so partners can confidently use Glovo tools. Review and propose partner communications to drive engagement and long-term relationships while collaborating closely with colleagues in a supportive environment.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Intern Account Manager Retail Portugal

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Last checked: 9 hours agoStatus: Live

Job Summary

Support the Account Manager team in Lisbon by handling day-to-day operational tasks, gathering partner insights, and improving partner and customer experiences. Help identify product/feature improvements, forecast and track key account metrics, and define scalable processes so partners can confidently use Glovo tools. Review and propose partner communications to drive engagement and long-term relationships while collaborating closely with colleagues in a supportive environment.
Location: Lisbon
Workplace: Hybrid
Employment Type: Internship · 6 months
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support the Account Manager team with daily operational tasks.
  • •Gather partner insights to improve the partner and customer experience and address problems to raise the bar.
  • •Identify tech feature improvements to enhance partners’ UX and provide proactive feedback to HQ.
  • •Maintain partner relationships using scalable tools/initiatives and ensure strong partner support.
  • •Forecast and track key account metrics, define scalable processes, and review/propose partner communications to drive long-term engagement.

Pay and Benefits

Perks:Remote WorkParental LeaveWellness Stipend

Key Requirements

  • •Availability for a 6-month full-time internship.
  • •Bachelor's degree in business, marketing, or sales.
  • •Up to 1 year of work experience in a sales or marketing field (preferred).
  • •Problem solver with a data-driven, analytical approach.
  • •Excellent knowledge of Google Docs and MS Office (Excel), plus proficiency in Portuguese and English.
Education:Bachelor's in business, marketing or sales
Skills:Problem-solvingCommunicationProactivityOrganizationAttention to detail
Languages:PortugueseEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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