Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Ownership","Self-motivation","Independent work","Stakeholder management"]

Ensure safety policies are enforced accurately and consistently at scale by leading quality assurance audits of human moderation. Perform deep root-cause analysis on recurring quality issues, interpret complex safety guidelines, and validate benchmark “golden sets” to improve enforcement accuracy. Lead calibration sessions, manage edge cases, and drive policy cascading across internal and external partners. Use QA dashboards, RCA tools, and AI to report market accuracy, error trends, and policy gaps, while supporting training rollouts for policy updates.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Hebrew Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety policies are enforced accurately and consistently at scale by leading quality assurance audits of human moderation. Perform deep root-cause analysis on recurring quality issues, interpret complex safety guidelines, and validate benchmark “golden sets” to improve enforcement accuracy. Lead calibration sessions, manage edge cases, and drive policy cascading across internal and external partners. Use QA dashboards, RCA tools, and AI to report market accuracy, error trends, and policy gaps, while supporting training rollouts for policy updates.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure processes meet data protection and Trust & Safety standards while hitting audit targets.
  • •Perform deep-dives into recurring quality issues using RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines.
  • •Interpret safety guidelines for complex, ambiguous, or high-risk cases and validate “golden sets” to guide enforcement accuracy.
  • •Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders to meet global quality goals.
  • •Drive operational oversight: manage edge cases, ensure policy cascading is communicated and implemented, and support training rollouts for new policy and guideline updates.

Key Requirements

  • •Proven expertise in conducting analytical audits and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify recurring quality issues, spot error patterns, and propose process optimizations to reduce error rates.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent cross-functional communication to lead calibration sessions and deliver training aligned to global quality goals.
  • •Fluency in Hebrew for interacting with the Hebrew market content and stakeholders, plus fluency in English as the primary working language.
Experience:Trust and safetyComplianceContent moderationHigh-volume operations
Skills:Problem-solvingOwnershipSelf-motivationIndependent workStakeholder management
Languages:HebrewEnglish
Tech Stack:AIRoot Cause Analysis (RCA)QA dashboardsData visualizationCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn