Adoption Specialist (Hybrid), English & Portuguese

Autodesk
Costa Rica
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Time-management","Organizational","Customer-facing","Problem-solving"]

Join Autodesk's Emerging Business Customer Success team as an Adoption Specialist coordinating high-volume, English-speaking customer engagements to drive onboarding, adoption, and value realization of cloud construction solutions. You will guide customers through onboarding, monitor usage, provide workflow-aligned guidance, collaborate with internal teams, and document actions in Salesforce to support retention and expansion.

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Autodesk
Autodesk
6 months ago

Adoption Specialist (Hybrid), English & Portuguese

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Last checked: 2 hours agoStatus: Live

Job Summary

Join Autodesk's Emerging Business Customer Success team as an Adoption Specialist coordinating high-volume, English-speaking customer engagements to drive onboarding, adoption, and value realization of cloud construction solutions. You will guide customers through onboarding, monitor usage, provide workflow-aligned guidance, collaborate with internal teams, and document actions in Salesforce to support retention and expansion.
Location: Costa Rica
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Assess customer health and renewal risk using digital tools, reports and usage insights
  • •Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
  • •Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes
  • •Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
  • •Document customer engagement, actions, and opportunities thoroughly in Salesforce

Key Requirements

  • •fluent in English
  • •Bachelor’s degree or equivalent experience
  • •AEC software knowledge and/or relevant AEC industry experience
  • •Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
  • •Passion for technology with strong technical aptitude and willingness to learn new tools quickly
Experience:2-4 yearsAEC
Education:Bachelor's
Skills:CommunicationTime-managementOrganizationalCustomer-facingProblem-solving
Languages:English
Tech Stack:SalesforceAEC software

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor