Senior Manager, Project Management (Customer Service Platforms)

Discover Financial
Richmond, Chicago
Full timeUSD 161,500 - 202,800 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["People leadership","Stakeholder collaboration","Critical thinking","Proactive problem solving","Operational risk and compliance mindset"]

Lead a high-performing team transforming delivery at scale for the Well Managed control suite. Provide L2 process oversight for core customer service platforms supporting marketing, credit line management, and balance transfer programs. Own end-to-end processes and risk controls, drive operational resilience through monitoring and continuous improvement, and collaborate across Risk, Product, Tech, and Data to automate workflows and deliver resilient implementation plans.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
4 days ago

Senior Manager, Project Management (Customer Service Platforms)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead a high-performing team transforming delivery at scale for the Well Managed control suite. Provide L2 process oversight for core customer service platforms supporting marketing, credit line management, and balance transfer programs. Own end-to-end processes and risk controls, drive operational resilience through monitoring and continuous improvement, and collaborate across Risk, Product, Tech, and Data to automate workflows and deliver resilient implementation plans.
Location: Richmond, Chicago
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a high-performing team.
  • •Own and operate end-to-end processes, identify failure modes, and maintain controls to reduce risk.
  • •Partner with stakeholders across Risk, Product, Tech, and Data to align requirements and influence outcomes.
  • •Identify and automate repetitive processes and implement strategic changes to improve efficiency and operational excellence.
  • •Monitor process health, resolve complaints and risk events, and incorporate audit/testing results into continuous improvement cycles.

Pay and Benefits

Salary: USD 161,500 - 202,800 annually

Key Requirements

  • •Bachelor’s Degree or military experience
  • •At least 6 years of project management experience
  • •At least 3 years of people management experience
  • •Preferred: Master’s Degree or MBA
  • •Preferred: experience with Lean, Agile, Six Sigma or business process management
Education:Bachelor's
Skills:People leadershipStakeholder collaborationCritical thinkingProactive problem solvingOperational risk and compliance mindset

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn