Senior Teller

FB Financial
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Risk management","Confidentiality","Transaction problem-solving","Operational accuracy"]

Serve as the first point of contact for customers, delivering FirstBank service excellence while processing transactions in line with bank policies. Supervise daily teller operational standards such as cash drawer security, balances, counterfeit identification, and ATM/cash controls. Educate customers on products and digital services (mobile, online, ATM), resolve difficult transactions, manage risk and confidentiality requirements, and support the Teller Manager as needed.

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FursaFursa
FB Financial
FB Financial
1 week ago

Senior Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Serve as the first point of contact for customers, delivering FirstBank service excellence while processing transactions in line with bank policies. Supervise daily teller operational standards such as cash drawer security, balances, counterfeit identification, and ATM/cash controls. Educate customers on products and digital services (mobile, online, ATM), resolve difficult transactions, manage risk and confidentiality requirements, and support the Teller Manager as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Process customer transactions and provide customer service for inquiries such as balances, transaction history, service charges, and interest rates.
  • •Supervise daily teller operational standards, including cash drawer security, daily cash balancing, item capture, counterfeit identification, coin handling, ATM balancing, and teller station supplies.
  • •Educate customers on products and services, including digital solutions such as mobile, online, and ATM offerings.
  • •Recognize customer needs and refer to appropriate bank partners for cross-sell or service opportunities, and resolve difficult transactional situations.
  • •Protect the bank from risk by following procedures related to confidentiality, reports, Regulation CC holds/documentation, robbery procedures, and robbery/fraud/opening/closing and cash controls; support Teller Manager when needed.

Key Requirements

  • •High school diploma (or equivalent) required.
  • •Minimum of two years of experience, including specific Teller experience.
  • •Must be bonded within the first six months of employment.
  • •Ability to answer customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • •Knowledge of bank procedures, confidentiality guidelines, and relevant laws, regulations, and internal controls.
Experience:2+ yearsBanking
Education:High School
Skills:Customer serviceRisk managementConfidentialityTransaction problem-solvingOperational accuracy
Languages:En_US
Tech Stack:Mobile bankingOnline bankingATM

Company Brief

FB Financial
FB Financial (FirstBank) is a regional bank offering consumer and commercial banking services, including deposits, lending, mortgage, and wealth management solutions to individuals and businesses across its branch footprint.
Industry: Banking
Growth: Established Company
Headquarters: Nashville, United States
Website