Customer Success Manager - SAP Academy for Customer Success - THAILAND (Hybrid)

SAP
Bangkok
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Cooperative collaboration","Problem-solving","Project management","Creative thinking","Emotional intelligence"]

Drive customer success for SAP’s cloud solutions by guiding customers through their lifecycle from deal signature through provisioning and implementation progress. As part of the SAP Next Gen Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, then move into a direct CSM role focused on retention, renewals, references, and upsells. Serve as the strategic customer contact, ensuring overall customer health through cross-functional collaboration.

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FursaFursa
SAP
SAP
2 hours ago

Customer Success Manager - SAP Academy for Customer Success - THAILAND (Hybrid)

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Job Summary

Drive customer success for SAP’s cloud solutions by guiding customers through their lifecycle from deal signature through provisioning and implementation progress. As part of the SAP Next Gen Academy for Customer Success, complete a 10-month learn-apply program with classroom and field phases, then move into a direct CSM role focused on retention, renewals, references, and upsells. Serve as the strategic customer contact, ensuring overall customer health through cross-functional collaboration.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Complete a 10-month learn-apply program with classroom and field phases as part of the Academy for Customer Success.
  • •Increase customer satisfaction, retention, renewals, references, and upsells for cloud products within an assigned solution portfolio.
  • •Oversee key customer milestones from deal signature through system provisioning, monitoring implementation progress, and achieving business case outcomes.
  • •Act as the strategic point of contact for the customer and leverage SAP resources across functions to maintain overall customer health.
  • •Develop solution portfolio skills and drive customer value realization through onboarding, training, mentoring, and coaching.
Travel: High travel

Key Requirements

  • •2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
  • •Ability to provide strategic guidance and solutions that drive customer success and long-term value, including issue resolution and managing escalations.
  • •Strong learning agility to quickly adapt to changing environments and apply knowledge to deliver results.
  • •Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
  • •Proficiency in English and strong business acumen with knowledge of business processes and/or industries.
Experience:2-3 yearsCloudDigital transformationConsultingAccount management
Skills:Cooperative collaborationProblem-solvingProject managementCreative thinkingEmotional intelligence
Languages:English
Tech Stack:SAPCloudAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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