Key Account Manager - Poland (They/She/He)

Delivery Hero
Wroclaw
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Strong commercial skills","Project management","Problem-solving"]

Own and grow relationships with Glovo partners in Poland by proactively managing partner communication, meetings, and business reviews. Track portfolio performance and KPIs, execute partner growth plans through promos, Glovo Ads negotiations, and marketing activations, and improve partner profitability via commission renegotiation. Ensure content excellence through exclusivity agreements, manage churn and inactivity, and collaborate to deliver great customer service while meeting OKRs.

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Delivery Hero
Delivery Hero
1 day ago

Key Account Manager - Poland (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and grow relationships with Glovo partners in Poland by proactively managing partner communication, meetings, and business reviews. Track portfolio performance and KPIs, execute partner growth plans through promos, Glovo Ads negotiations, and marketing activations, and improve partner profitability via commission renegotiation. Ensure content excellence through exclusivity agreements, manage churn and inactivity, and collaborate to deliver great customer service while meeting OKRs.
Location: Wroclaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Build and maintain strong relationships with partners through consistent, proactive communication and partner meetings/business reviews.
  • •Manage partner portfolio performance by evaluating results, following up on reports, and using KPIs to take action toward goals and OKRs.
  • •Drive partner growth by planning and executing promos, Glovo Ads negotiations, marketing activations, and improving menu performance (AOV, conversion, cross-selling, upselling).
  • •Ensure Glovo has the best content by signing exclusivities with partners and optimizing visibility via marketing actions.
  • •Improve revenue and reduce churn by renegotiating commission, selling assets, and creating follow-up action plans for churned/inactive partners.

Pay and Benefits

Perks:Health InsuranceRemote WorkGym MembershipParental LeaveOnline Therapy

Key Requirements

  • •At least 1 year of experience in high-performance account management or business consultancy.
  • •Bachelor in Business Administration, Marketing, Industrial Engineering, or Public Relations (or equivalent), with related experience.
  • •Experience in FMCG, food-hospitality, or on-demand delivery industry is preferred.
  • •Proficiency with Google Docs and MS Office, especially Excel; computer literate.
  • •Native Polish and advanced English, with strong commercial, communication, and interpersonal skills.
Experience:1+ yearsFMCGFood-hospitalityOn-demand deliveryHigh-growth start-up
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering or Public Relations
Skills:CommunicationInterpersonal skillsStrong commercial skillsProject managementProblem-solving
Languages:PolishEnglish
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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