Service Advisor - North Point Volvo

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 75,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time management"]

Serve as the key liaison between customers and technicians, greeting customers, documenting vehicle concerns, diagnosing issues, and explaining recommended services and repairs. Schedule appointments, coordinate with service technicians, and provide accurate repair timelines and status updates. Create and maintain detailed service records, prepare invoices with breakdowns of services, process payments, handle billing inquiries, and follow up to resolve complaints. Stay current on automotive technologies and maintenance guidance.

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FursaFursa
Sonic Automotive
Sonic Automotive
16 hours ago

Service Advisor - North Point Volvo

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the key liaison between customers and technicians, greeting customers, documenting vehicle concerns, diagnosing issues, and explaining recommended services and repairs. Schedule appointments, coordinate with service technicians, and provide accurate repair timelines and status updates. Create and maintain detailed service records, prepare invoices with breakdowns of services, process payments, handle billing inquiries, and follow up to resolve complaints. Stay current on automotive technologies and maintenance guidance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and document vehicle issues accurately.
  • •Provide detailed explanations of recommended services and repairs.
  • •Communicate estimated costs, obtain customer approval, and schedule appointments while managing service bay availability.
  • •Coordinate with technicians to ensure timely completion and update customers on status and timelines.
  • •Maintain service records, prepare and explain invoices, process payments, and resolve follow-up concerns or complaints.

Pay and Benefits

Salary: USD 75,000 - 150,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Ability to multitask in a fast-paced environment with excellent organization and time management.
  • •Valid driver’s license and clean driving record, including passing pre-employment testing (background check, MVR, drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn