TikTok Shop - Global Moderation Process Program Manager

TikTok
Singapore
Full timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Stakeholder management","Cross-functional collaboration","Analytical thinking","Problem-solving","Strategic thinking"]

Drive global moderation governance and operational process standardization for TikTok Shop, aligning regional moderation teams with worldwide standards and execution guardrails. Design and maintain scalable workflows, governance mechanisms, escalation frameworks, SOPs, and operational controls. Use data-driven analysis to identify gaps and improve moderation quality, scalability, consistency, and efficiency, partnering across Governance, Product, Quality, Strategy, and Operations to operationalize change and support AI-assisted moderation transformation.

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FursaFursa
TikTok
TikTok
14 hours ago

TikTok Shop - Global Moderation Process Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive global moderation governance and operational process standardization for TikTok Shop, aligning regional moderation teams with worldwide standards and execution guardrails. Design and maintain scalable workflows, governance mechanisms, escalation frameworks, SOPs, and operational controls. Use data-driven analysis to identify gaps and improve moderation quality, scalability, consistency, and efficiency, partnering across Governance, Product, Quality, Strategy, and Operations to operationalize change and support AI-assisted moderation transformation.
Location: Singapore
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Design, standardize, and maintain global moderation processes, workflows, and governance frameworks.
  • •Drive alignment between regional moderation operations and global standards and execution guardrails.
  • •Develop governance mechanisms, escalation frameworks, SOPs, and operational controls.
  • •Identify process gaps and moderation risks using data-driven analysis, and lead process improvement initiatives.
  • •Monitor process compliance and operational health, and support rollout readiness and change management for new governance and AI-assisted moderation capabilities.

Key Requirements

  • •Bachelor’s degree or equivalent experience in Business, Operations, Program Management, or related fields.
  • •Experience managing global operations, governance, or moderation-related programs.
  • •Strong stakeholder management and cross-functional collaboration skills.
  • •Experience driving process transformation and operational improvement initiatives.
  • •Strong analytical, problem-solving, and strategic thinking capabilities in fast-paced environments.
Education:Bachelor's in Business, Operations, Program Management, or related fields
Skills:Stakeholder managementCross-functional collaborationAnalytical thinkingProblem-solvingStrategic thinking

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn