Customer Excellence Lead

Amcor
Lima
Full timeFunction: Administration & Executive AssistanceExperience: 5-8 yearsEducation: bachelorsSkills: ["Execution orientation","Leadership","Management by indicators","Problem-solving","Organization","Attention to detail","Coordination","Customer orientation","Communication","Negotiation","Decision-making","Interpersonal relationship building","Commercial perspicacity","Reliability","Flexibility"]

Lead end-to-end order management to ensure accurate information, on-time processing, and day-to-day operational stability. Own SLA compliance, proactively identify deviations, and drive corrective actions while improving order visibility and risk management. Manage a Customer Service team, use advanced Excel data and (preferably) SAP, and support S&OE/S&OP decisions through continuous improvement and digitalization—while reinforcing Amcor safety and compliance standards.

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Amcor
Amcor
7 hours ago

Customer Excellence Lead

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-to-end order management to ensure accurate information, on-time processing, and day-to-day operational stability. Own SLA compliance, proactively identify deviations, and drive corrective actions while improving order visibility and risk management. Manage a Customer Service team, use advanced Excel data and (preferably) SAP, and support S&OE/S&OP decisions through continuous improvement and digitalization—while reinforcing Amcor safety and compliance standards.
Location: Lima
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end order management.
  • •Ensure delivery dates and SLA compliance.
  • •Manage operational incidents and implement corrective actions when deviations are identified.
  • •Ensure data quality and drive visibility of orders, risks, and support decisions for S&OE and S&OP.
  • •Lead the Customer Service team and drive continuous improvement and digitalization while reinforcing safety and compliance principles.

Key Requirements

  • •5–8 years in similar roles in industrial companies, with 3 years leading teams.
  • •Intermediate work knowledge of MS Office, including advanced Excel data handling.
  • •Experience managing end-to-end order processes and ensuring service levels.
  • •University degree in Industrial Engineering, Business Administration, or related fields.
  • •Intermediate/advanced English and skills in execution orientation, leadership, indicator management, and problem resolution.
Experience:5-8 yearsIndustrialSupply chainOrder management
Education:Bachelor's in Ingeniería Industrial, Administración, o carreras afines
Skills:Execution orientationLeadershipManagement by indicatorsProblem-solvingOrganizationAttention to detailCoordinationCustomer orientationCommunicationNegotiationDecision-makingInterpersonal relationship buildingCommercial perspicacityReliabilityFlexibility
Languages:English
Tech Stack:MS OfficeExcelSAP

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn