Analytics Business Partner - Customer Success

Salesforce
Munich
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Analytical rigor","Executive communication","Stakeholder management","Collaboration","Entrepreneurial mindset"]

Partner with Account Success leadership for EMEA Central to build and run an operational model that tracks performance against targets and drives forward-looking GTM planning. Perform analyses across multiple datasets, evaluate growth and risk drivers, and translate insights into executive-ready presentations and scalable Tableau dashboards. Work with cross-functional teams to automate reporting with AI-assisted analytics tools and support FY planning and quarterly leadership reviews.

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FursaFursa
Salesforce
Salesforce
5 days ago

Analytics Business Partner - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Partner with Account Success leadership for EMEA Central to build and run an operational model that tracks performance against targets and drives forward-looking GTM planning. Perform analyses across multiple datasets, evaluate growth and risk drivers, and translate insights into executive-ready presentations and scalable Tableau dashboards. Work with cross-functional teams to automate reporting with AI-assisted analytics tools and support FY planning and quarterly leadership reviews.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Perform ad-hoc and ongoing analyses across multiple datasets, interpreting KPIs and delivering actionable recommendations to executives.
  • •Leverage AI tools and AI-assisted analytics platforms to accelerate analysis, automate recurring reporting, and surface insights responsibly.
  • •Support GTM planning processes and cross-functional strategic initiatives with Sales Strategy, Account Success Strategy & Programs, and Business Intelligence teams.
  • •Evaluate business performance against targets to identify growth, risk, and opportunity areas and their drivers.
  • •Collaborate cross-functionally to transform analysis into scalable Tableau dashboards and executive-ready presentations, supporting FY planning and quarterly business reviews.

Key Requirements

  • •2–4 years in analytical roles (consulting, finance, or SaaS); senior-level remit possible with 5+ years of professional experience.
  • •Advanced Excel/Google Sheets plus hands-on Tableau, SQL, Snowflake, and Alteryx experience.
  • •Comfort working with AI agents/automation tools for analysis and reporting, with a responsible AI working understanding.
  • •Strong analytical rigor: logical reasoning, trend identification, and translating complex data into clear visualizations and executive insights.
  • •Excellent German and English communication for executive storytelling; French is a plus.
Experience:2-4 yearsConsultingFinanceSaaSCustomer successCRM
Skills:Analytical rigorExecutive communicationStakeholder managementCollaborationEntrepreneurial mindset
Languages:GermanEnglishFrench
Tech Stack:ExcelGoogle SheetsTableauSQLSnowflakeAlteryxSlackClaudeGeminiAI-assisted analytics platformsTableau dashboards

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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