Digital/Technical Product Manager Lead

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 114,080 - 218,030 annuallyFunction: Product ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Mentoring","Problem-solving","Presentation"]

Lead the discovery, delivery, and performance of customer and digital technology products for USAA’s Customer Identity and Access Management (IAM) domain. Partner with technology, architecture, UX, information security, fraud, and product teams to define strategy, roadmaps, and initiatives, optimize KPIs/KRIs, and translate complex authentication and identity challenges into secure, scalable experiences across platforms and delivery channels. Mentor team members and communicate business value to senior leadership.

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FursaFursa
USAA
USAA
2 days ago

Digital/Technical Product Manager Lead

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead the discovery, delivery, and performance of customer and digital technology products for USAA’s Customer Identity and Access Management (IAM) domain. Partner with technology, architecture, UX, information security, fraud, and product teams to define strategy, roadmaps, and initiatives, optimize KPIs/KRIs, and translate complex authentication and identity challenges into secure, scalable experiences across platforms and delivery channels. Mentor team members and communicate business value to senior leadership.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Independently use digital/technology research, business intelligence, and data-driven insights to identify opportunities, propose solutions, create/maintain roadmaps, and improve performance.
  • •Lead team and stakeholders to envision and translate product and experience needs into initiatives (requirements, epics, features) and drive execution strategy.
  • •Guide highly complex, integrated product concepts from idea to market validation by collaborating with stakeholders and SMEs.
  • •Quantify and defend digital/technology product investments using business case artifacts and hypotheses; communicate value proposition.
  • •Continuously analyze product and experience performance against KPIs/KRIs, identify insights, and ensure implemented improvements while managing risks and dependencies.

Pay and Benefits

Salary: USD 114,080 - 218,030 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

  • •Bachelor’s degree; OR 4 years of relevant education and/or experience.
  • •8 years of Digital/Technology Product Management experience, including strategy/planning, innovation, user experience, process engineering, analytics, and/or research/testing.
  • •Comprehensive knowledge of technology/digital products and data analysis and research techniques.
  • •Proven ability to develop, influence, present, and communicate complex digital/technology concepts to cross-functional teams and senior leadership.
  • •In-depth experience with authentication, credential, identity verification, and recovery experiences for call centers, websites, and mobile apps (including security protections).
Experience:8+ yearsDigital product managementCustomer identity and access managementAuthenticationFraudSecurityDigital channels
Education:Bachelor's
Skills:CommunicationCross-functional collaborationMentoringProblem-solvingPresentation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn