French Customer service representatives- Représentant(e) du service client francophone

Sutherland
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Active listening","Problem-solving","Empathy","Teamwork"]

Deliver high-quality phone customer support for global brands as the frontline French-speaking voice. Handle inbound inquiries, diagnose and resolve issues while maintaining service quality, and ensure every interaction reflects professionalism and active listening. Collaborate with internal support teams to improve service delivery. This role is based in New Cairo, offers full-time onboarding and training, and includes flexible shift schedules to support operational needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
1 day ago

French Customer service representatives- Représentant(e) du service client francophone

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver high-quality phone customer support for global brands as the frontline French-speaking voice. Handle inbound inquiries, diagnose and resolve issues while maintaining service quality, and ensure every interaction reflects professionalism and active listening. Collaborate with internal support teams to improve service delivery. This role is based in New Cairo, offers full-time onboarding and training, and includes flexible shift schedules to support operational needs.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone with prompt, empathetic support.
  • •Diagnose, troubleshoot, and resolve issues while upholding service quality standards.
  • •Maintain professionalism, active listening, and reflect brand value in every interaction.
  • •Collaborate with internal support teams to continuously improve service delivery.
  • •Work rotational shifts as needed to support customer coverage.

Pay and Benefits

Salary: EGP 33,700 monthly
Perks:Health InsuranceCommuter Benefits

Key Requirements

  • •Fluent French (C1/B2) and strong conversational English.
  • •Excellent communication, active listening, and structured problem-solving skills.
  • •Ability to handle inbound customer inquiries over the phone and provide empathetic support.
  • •Adaptable team-player mindset with a positive, growth-oriented attitude.
  • •Flexibility to work rotational overnight/night shifts.
Skills:CommunicationActive listeningProblem-solvingEmpathyTeamwork
Languages:FrenchEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor