Sr. Manager, Product Inspection & Claim Defense

Samsung
Plano
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Collaboration","Stakeholder management","Leadership"]

Lead Samsung’s Product Safety claim defense work by managing product liability claims from pre-suit demands through litigation, including case strategy, settlement approvals, and real-time reporting to leadership. Partner with QA Lab to review findings and drive corrective actions, oversee technical call center operations for on-site inspections, and train teams and junior investigators. Maintain claim documentation systems, manage expenses, and advise senior leadership on risk assessment and mitigation.

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FursaFursa
Samsung
Samsung
3 days ago

Sr. Manager, Product Inspection & Claim Defense

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead Samsung’s Product Safety claim defense work by managing product liability claims from pre-suit demands through litigation, including case strategy, settlement approvals, and real-time reporting to leadership. Partner with QA Lab to review findings and drive corrective actions, oversee technical call center operations for on-site inspections, and train teams and junior investigators. Maintain claim documentation systems, manage expenses, and advise senior leadership on risk assessment and mitigation.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage product liability claims, including alleged property damage, injury cases, pre-suit demands, and litigation.
  • •Develop and implement defense strategies for efficient case management and resolution.
  • •Review QA lab analysis findings, develop actionable plans, and coordinate corrective actions and product risk mitigation.
  • •Lead product liability litigation claims and investigations, including setting priorities and participating in depositions.
  • •Maintain pending management data and diary systems, manage claim handling expenses, and oversee on-site product inspection workflows.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

  • •10+ years of related experience and a Bachelor's degree.
  • •Technical education or product engineering or troubleshooting experience.
  • •Advanced skills in Microsoft Word, Excel, and PowerPoint.
  • •Strong understanding of home appliance and display products, with the ability to identify and troubleshoot issues.
  • •Ability to travel within the US & overseas for business purposes.
Experience:10+ years
Education:Bachelor's
Skills:Analytical thinkingCommunicationCollaborationStakeholder managementLeadership
Licenses:Claim Adjuster
Certifications:CFEICFII
Tech Stack:Microsoft WordExcelPowerPoint

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn