Lucid Motors

2 weeks ago

Sr. Software Quality Engineer, Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead customer issue response and technical investigation for complex software-related field quality problems. Collect and analyze logs, cloud telemetry, PCAP traces, CAN data, diagnostics, service records, fleet signals, and customer feedback to build clear engineering evidence. Support issue reproduction and live service investigation sessions, partnering with Software Engineering to accelerate root-cause direction, define countermeasures, and drive timely resolution of customer-impacting issues.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Provide customer software quality leadership for field issues.
•Conduct technical investigation and diagnostics to turn field problems into engineering evidence.
•Support issue reproduction and customer support activities.
•Escalate and prioritize engineering actions to drive root-cause direction and countermeasure definition.
•Manage software quality risk and support release readiness and quality reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

•7+ years of relevant experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software-enabled product quality roles.
•Hands-on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems.
•Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal-level analysis, and vehicle-level software interactions.
•Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff.
•Bachelor’s degree in a related technical field OR relevant technical education.

Experience:7+ yearsAutomotiveConnected vehiclesEmbedded systems

Education:Bachelor's

Skills:Cross-functional leadershipProblem investigationDiagnostic reasoningPrioritizationCustomer support

Languages:English

Tech Stack:CANEthernetECUDTCsUDSPCAPLogsCloud telemetry

Company Brief

Lucid Motors

Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Lucid Motors

2 weeks ago

Sr. Software Quality Engineer, Customer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Provide customer software quality leadership for field issues.
•Conduct technical investigation and diagnostics to turn field problems into engineering evidence.
•Support issue reproduction and customer support activities.
•Escalate and prioritize engineering actions to drive root-cause direction and countermeasure definition.
•Manage software quality risk and support release readiness and quality reporting.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

•7+ years of relevant experience in software field quality, automotive quality, embedded systems quality, issue investigation, service engineering, diagnostics, or related software-enabled product quality roles.
•Hands-on experience collecting, analyzing, and correlating logs, cloud telemetry, PCAP traces, CAN data, diagnostic data, service records, and fleet signals from connected vehicles or embedded systems.
•Working knowledge of automotive communication and diagnostics, including CAN, Ethernet, ECU behavior, DTCs, UDS, signal-level analysis, and vehicle-level software interactions.
•Experience supporting customer issue response, reproduction evaluation, live Service investigation sessions, data capture, and Engineering handoff.
•Bachelor’s degree in a related technical field OR relevant technical education.

Experience:7+ yearsAutomotiveConnected vehiclesEmbedded systems

Education:Bachelor's

Skills:Cross-functional leadershipProblem investigationDiagnostic reasoningPrioritizationCustomer support

Languages:English

Tech Stack:CANEthernetECUDTCsUDSPCAPLogsCloud telemetry

Company Brief

Lucid Motors

Industry: Electric Vehicles

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newark, California, United States

Founded: 2007

Website LinkedIn