Lead Consultant - SAP APO & PPDS (INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI, IN)
Birlasoft
Noida, Pune, Chennai, Mumbai, Bengaluru, Hyderabad
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 12+ yearsSkills: ["Root cause analysis (RCA)","SLA adherence","Documentation","Cross-functional coordination","Process improvement"]Provide L2/L3 AMS support for SAP APO processes within an AMS-based SAP landscape, handling incidents, service requests, and minor enhancements with SLA adherence. Lead root-cause analysis and implement permanent fixes. Own end-to-end APO planning capabilities—Demand Planning, Supply Network Planning, and PP/DS—while resolving planning/master-data inconsistencies. Support APO–ECC and CIF integrations, monitor background jobs, and coordinate with cross-functional teams following ITIL processes.

