Technical Support Engineer 2, Premier - USA

DataDog
Denver
Workplace: HybridFull timeUSD 81,000 - 119,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Customer-service","Collaboration","Attention to detail"]

Join Datadog’s Premier Support team as a Technical Solutions Engineer, helping high-value customers with complex SaaS-based observability needs. You’ll troubleshoot across 600+ integrations, build knowledge base content, and influence product discussions, all while engaging with premier clients in a hybrid Denver-based role.

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DataDog
DataDog
2 months ago

Technical Support Engineer 2, Premier - USA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Closed

Job Summary

Join Datadog’s Premier Support team as a Technical Solutions Engineer, helping high-value customers with complex SaaS-based observability needs. You’ll troubleshoot across 600+ integrations, build knowledge base content, and influence product discussions, all while engaging with premier clients in a hybrid Denver-based role.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to client requests via phone, chat, and tickets while educating customers on Datadog usage.
  • •Develop relationships with Premier Customers to understand their distinct environments and needs.
  • •Reproduce issues and troubleshoot across 600+ Datadog integrations to diagnose problems.
  • •Create and maintain documentation and knowledge-base articles for a variety of technologies.
  • •Drive product conversations with customers based on needs identified during interactions.

Pay and Benefits

Salary: USD 81,000 - 119,000 annually
Equity and Bonus:Equity
Perks:RsusEspp

Key Requirements

  • •2+ years of multi-channel technical support experience at a SaaS company
  • •Some programming experience and basic knowledge of Linux
  • •Self-motivated, detail-oriented, and open to continuous learning
  • •Client-centric mindset with strong problem-solving abilities
  • •Experience in Premium/Enterprise technical support and familiarity with infrastructure/monitoring technologies
Experience:2+ yearsSaaSMonitoringEnterprisePremier customersLinux
Skills:CommunicationProblem-solvingCustomer-serviceCollaborationAttention to detail
Languages:English
Tech Stack:LinuxDatadogAPIsIntegrationMonitoring

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn