Campus IT Ops Engineer - Dublin

TikTok
Dublin
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Independently","Teamwork","Adaptability","Incident management","Root cause analysis","Change management","Documentation","Cross-functional collaboration","Leadership"]

Operate and optimize TikTok’s hyper-scale datacenters within the DataCenter Service / DCS team. Diagnose and resolve server and infrastructure issues, manage ticket queues, and guide DC Technicians through hardware troubleshooting, maintenance, and diagnostics across the server rack lifecycle (buildout, cabling, OS reimaging). Drive incident response, root cause analysis, capacity expansions, retrofits, and change management while supporting reliable, scalable infrastructure.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

Campus IT Ops Engineer - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Operate and optimize TikTok’s hyper-scale datacenters within the DataCenter Service / DCS team. Diagnose and resolve server and infrastructure issues, manage ticket queues, and guide DC Technicians through hardware troubleshooting, maintenance, and diagnostics across the server rack lifecycle (buildout, cabling, OS reimaging). Drive incident response, root cause analysis, capacity expansions, retrofits, and change management while supporting reliable, scalable infrastructure.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation.
  • •Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis).
  • •Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle.
  • •Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementing new tools/processes.
  • •Participate in incident management and incident response (recovery and root cause analysis) as part of an on-call rotation for escalations.

Key Requirements

  • •Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering (or related) or equivalent practical experience.
  • •3+ years of experience in data center operations, IT infrastructure, or hardware support.
  • •Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar).
  • •Strong hands-on experience troubleshooting and supporting server hardware.
  • •Ability to lead tasks and guide junior technicians in a fast-paced environment.
Experience:3+ yearsData center operationsIT infrastructureHardware support
Education:Bachelor's in IT, Computer Science, Electrical/Mechanical Engineering, or related field
Skills:CommunicationIndependentlyTeamworkAdaptabilityIncident managementRoot cause analysisChange managementDocumentationCross-functional collaborationLeadership
Certifications:EPI CDCPCNET CDCTPCompTIA A+CompTIA Network+CompTIA Server+Linux+
Tech Stack:Server hardwareBIOS/RAIDOS reimagingLog analysisNetworkingScriptingHardware repairTicket queuesInternal toolsCapacity expansionsRetrofitsInfrastructure upgrades

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn