2 days ago

Data Center Operations Engineer - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Operate and optimize TikTok’s hyper-scale datacenters within the DataCenter Service / DCS team. Diagnose and resolve server and infrastructure issues, manage ticket queues, and guide DC Technicians through hardware troubleshooting, maintenance, and diagnostics across the server rack lifecycle (buildout, cabling, OS reimaging). Drive incident response, root cause analysis, capacity expansions, retrofits, and change management while supporting reliable, scalable infrastructure.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation.
•Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis).
•Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle.
•Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementing new tools/processes.
•Participate in incident management and incident response (recovery and root cause analysis) as part of an on-call rotation for escalations.

Key Requirements

•Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering (or related) or equivalent practical experience.
•3+ years of experience in data center operations, IT infrastructure, or hardware support.
•Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar).
•Strong hands-on experience troubleshooting and supporting server hardware.
•Ability to lead tasks and guide junior technicians in a fast-paced environment.

Experience:3+ yearsData center operationsIT infrastructureHardware support

Education:Bachelor's in IT, Computer Science, Electrical/Mechanical Engineering, or related field

Skills:CommunicationIndependentlyTeamworkAdaptabilityIncident managementRoot cause analysisChange managementDocumentationCross-functional collaborationLeadership

Certifications:EPI CDCPCNET CDCTPCompTIA A+CompTIA Network+CompTIA Server+Linux+

Tech Stack:Server hardwareBIOS/RAIDOS reimagingLog analysisNetworkingScriptingHardware repairTicket queuesInternal toolsCapacity expansionsRetrofitsInfrastructure upgrades

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Data Center Operations Engineer - Dublin

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Own and manage ticket queues, prioritizing by business impact and ensuring timely resolution or escalation with clear documentation.
•Lead day-to-day operations by guiding Data Center Technicians and overseeing hardware troubleshooting, maintenance, and diagnostics (component replacement, power cycles, BIOS/RAID, OS reimaging, and log analysis).
•Execute and coordinate rack-and-stack, cabling, and deployment activities across the server lifecycle.
•Support data center projects and operational improvements, including capacity expansions, retrofits, infrastructure upgrades, and implementing new tools/processes.
•Participate in incident management and incident response (recovery and root cause analysis) as part of an on-call rotation for escalations.

Key Requirements

•Associate’s degree in IT, Computer Science, Electrical/Mechanical Engineering (or related) or equivalent practical experience.
•3+ years of experience in data center operations, IT infrastructure, or hardware support.
•Relevant certification or equivalent knowledge (e.g., EPI CDCP, CNET CDCTP or similar).
•Strong hands-on experience troubleshooting and supporting server hardware.
•Ability to lead tasks and guide junior technicians in a fast-paced environment.

Experience:3+ yearsData center operationsIT infrastructureHardware support

Education:Bachelor's in IT, Computer Science, Electrical/Mechanical Engineering, or related field

Skills:CommunicationIndependentlyTeamworkAdaptabilityIncident managementRoot cause analysisChange managementDocumentationCross-functional collaborationLeadership

Certifications:EPI CDCPCNET CDCTPCompTIA A+CompTIA Network+CompTIA Server+Linux+

Tech Stack:Server hardwareBIOS/RAIDOS reimagingLog analysisNetworkingScriptingHardware repairTicket queuesInternal toolsCapacity expansionsRetrofitsInfrastructure upgrades

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn