Quality & Training Specialist - Video Safety Operations - Dublin - Turkish Speaker

TikTok
Dublin
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Problem-solving","Stakeholder management","Self-motivation","Independent work","Critical thinking"]

Ensure safety policies are enforced accurately and consistently across video moderation at scale. Conduct analytical quality audits, perform root-cause analysis on recurring issues, and interpret complex policies to guide enforcement accuracy. Lead calibration sessions, collaborate with cross-functional teams, manage edge-case escalations, and drive training rollouts for new policy and guideline updates. Use QA dashboards, RCA tools, and AI to improve performance and deliver weekly and monthly reporting on accuracy, error trends, and policy gaps.

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FursaFursa
TikTok
TikTok
11 hours ago

Quality & Training Specialist - Video Safety Operations - Dublin - Turkish Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Ensure safety policies are enforced accurately and consistently across video moderation at scale. Conduct analytical quality audits, perform root-cause analysis on recurring issues, and interpret complex policies to guide enforcement accuracy. Lead calibration sessions, collaborate with cross-functional teams, manage edge-case escalations, and drive training rollouts for new policy and guideline updates. Use QA dashboards, RCA tools, and AI to improve performance and deliver weekly and monthly reporting on accuracy, error trends, and policy gaps.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards while meeting audit targets.
  • •Deep-dive into recurring quality issues via RCA, identify error patterns, and translate findings into actionable feedback for operational guidelines and teams.
  • •Interpret safety guidelines, validate benchmark data (“golden sets”), and provide expert judgment on complex, ambiguous, or high-risk cases.
  • •Lead calibration sessions for consistency across moderation teams and partner with cross-functional stakeholders to drive global quality goals.
  • •Manage and resolve edge cases, ensure policy cascading and training rollouts, and produce weekly/monthly technical reports using QA tools and AI.

Key Requirements

  • •Proven expertise conducting analytical audits and tracking trust & safety performance targets while maintaining data integrity in a high-volume operational environment.
  • •Strong Root Cause Analysis (RCA) skills to identify error patterns and drive process optimizations that reduce error rates.
  • •Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
  • •Excellent stakeholder communication to lead calibration sessions and partner with BPO and internal teams.
  • •Fluency in Turkish (required) and English; technical/reporting proficiency using QA/calibration tools and AI to streamline workflows.
Experience:Trust and safetyContent moderationHigh-volume operations
Skills:Problem-solvingStakeholder managementSelf-motivationIndependent workCritical thinking
Languages:TurkishEnglish
Tech Stack:AIData visualizationQA dashboardsRCA toolsCalibration platforms

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn