Associate - Customer Service (Korean Speaker)

Sutherland
Malaysia
Workplace: OnsiteFull timeMYR 7,000 - 8,000 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical thinking","Empathy","Organizational skills","Active listening","Maintaining professionalism"]

Provide Korean- and English-language customer support via phone, email, and chat, resolving inquiries and complaints with patience and professionalism. Maintain detailed records, follow up to ensure issues are resolved, and share accurate product/service information. Collaborate across teams to improve service quality, meet performance metrics (response time, resolution rate, customer satisfaction), and escalate complex issues when needed.

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FursaFursa
Sutherland
Sutherland
2 days ago

Associate - Customer Service (Korean Speaker)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide Korean- and English-language customer support via phone, email, and chat, resolving inquiries and complaints with patience and professionalism. Maintain detailed records, follow up to ensure issues are resolved, and share accurate product/service information. Collaborate across teams to improve service quality, meet performance metrics (response time, resolution rate, customer satisfaction), and escalate complex issues when needed.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat in Korean and English.
  • •Resolve customer issues and complaints efficiently while maintaining detailed interaction records.
  • •Provide accurate product and service information and address customer concerns.
  • •Follow up with customers to ensure issues are resolved to satisfaction.
  • •Collaborate with team members and other departments to improve customer service quality; escalate complex issues when needed.

Pay and Benefits

Salary: MYR 7,000 - 8,000 monthly

Key Requirements

  • •Fluent proficiency in Korean for written and verbal communication.
  • •Strong English communication skills, both written and verbal.
  • •Proven experience in a customer service or customer-facing role.
  • •Excellent problem-solving, analytical, and conflict-resolution/negotiation abilities (where needed).
  • •Proficiency with customer relationship management (CRM) software or similar tools (preferred).
Experience:Customer serviceCustomer-facing
Skills:CommunicationProblem-solvingAnalytical thinkingEmpathyOrganizational skillsActive listeningMaintaining professionalism
Languages:KoreanEnglish
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor