Manager, Product Manager-Small Business Bank Associate Servicing

Discover Financial
New York, Virginia, Richmond
Workplace: OnsiteFull timeUSD 179,700 - 205,100 annuallyFunction: Product ManagementExperience: 3+ yearsSkills: ["Customer focus","Cross-functional collaboration","Transformational leadership","Problem-solving","Strategic thinking"]

Lead product strategy and execution for the Associate Servicing team within the Small Business Bank. Partner closely with technology, operations, and business teams to deliver the tools and resources servicing associates need to support customers. Apply Capital One’s product framework (human-centered, business-focused, technology-driven, integrated problem-solving, transformational leadership) while leveraging investments in AI to simplify associate experiences and improve customer outcomes.

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Discover Financial
Discover Financial
4 weeks ago

Manager, Product Manager-Small Business Bank Associate Servicing

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead product strategy and execution for the Associate Servicing team within the Small Business Bank. Partner closely with technology, operations, and business teams to deliver the tools and resources servicing associates need to support customers. Apply Capital One’s product framework (human-centered, business-focused, technology-driven, integrated problem-solving, transformational leadership) while leveraging investments in AI to simplify associate experiences and improve customer outcomes.
Location: New York, Virginia, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Manage product strategy and execution for the Associate Servicing team within the Small Business Bank.
  • •Collaborate with technology, operations, and business partners to provide servicing associates the tools and resources to care for customers.
  • •Drive customer-focused product improvements by applying a human-centered product approach.
  • •Use technology and AI investments to simplify associate experiences and deliver resilient solutions.
  • •Lead cross-functional teams to solve complex problems and mitigate product risks.

Pay and Benefits

Salary: USD 179,700 - 205,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field, Business, or Marketing (or in the process of obtaining it by the scheduled start date).
  • •OR Bachelor’s degree in any field and at least 3 years of Product Management experience.
  • •Experience translating business strategy and analysis into consumer-facing digital products.
Experience:3+ years
Skills:Customer focusCross-functional collaborationTransformational leadershipProblem-solvingStrategic thinking
Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn