American Airlines Group

8 hours ago

Analyst/Sr Analyst, Customer Experience Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and oversee customer experience and commercial initiatives by improving transparency, prioritization, and delivery across a portfolio. Build reporting mechanisms and provide analytics to support data-driven decisions at project and portfolio levels. Partner with Product Managers, Product Owners, and IT to deliver recurring portfolio communications, dashboards, and executive summaries. Identify, assess, and mitigate portfolio risks while supporting planning, funding alignment, forecasting, and initiative tracking.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and implement reporting mechanisms to improve transparency into resource utilization, finances, and risks across the portfolio.
•Provide insights and analytics to support data-driven decision-making at project and portfolio levels.
•Coordinate recurring monthly product support with Product Managers/Owners and IT, including dashboards, newsletters, and executive product summaries.
•Identify, assess, and mitigate risks within the portfolio.
•Facilitate planning to ensure initiatives are well-defined, prioritized, funded, and tracked in alignment with portfolio and enterprise goals.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s degree in Business Administration, Project Management, or a related field.
•3+ years of experience in project management.
•Proficiency in work management tools (e.g., Aha!, Azure DevOps).
•Knowledge of SharePoint and workflows.
•Project Management Professional (PMP) certification or other related certifications.

Education:Bachelor's in Business Administration, Project Management, or related field

Skills:AnalyticalHighly organizedClear communicationCross-functional collaborationRisk and change management

Certifications:PMP

Tech Stack:Aha!Azure DevOpsSharePointMicrosoft Office Suite

Company Brief

American Airlines Group

Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn

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American Airlines Group

8 hours ago

Analyst/Sr Analyst, Customer Experience Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and implement reporting mechanisms to improve transparency into resource utilization, finances, and risks across the portfolio.
•Provide insights and analytics to support data-driven decision-making at project and portfolio levels.
•Coordinate recurring monthly product support with Product Managers/Owners and IT, including dashboards, newsletters, and executive product summaries.
•Identify, assess, and mitigate risks within the portfolio.
•Facilitate planning to ensure initiatives are well-defined, prioritized, funded, and tracked in alignment with portfolio and enterprise goals.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Insurance

Key Requirements

•Bachelor’s degree in Business Administration, Project Management, or a related field.
•3+ years of experience in project management.
•Proficiency in work management tools (e.g., Aha!, Azure DevOps).
•Knowledge of SharePoint and workflows.
•Project Management Professional (PMP) certification or other related certifications.

Education:Bachelor's in Business Administration, Project Management, or related field

Skills:AnalyticalHighly organizedClear communicationCross-functional collaborationRisk and change management

Certifications:PMP

Tech Stack:Aha!Azure DevOpsSharePointMicrosoft Office Suite

Company Brief

American Airlines Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Fort Worth, United States

Founded: 1926

Website LinkedIn