Customer Experience Specialist with French (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Organization","Teamwork","Multitasking","Customer orientation"]

Serve as the first point of contact for internal and external customer issues in Honeywell’s HBT HBS Global Dispatch team from the Bucharest office. Handle L1 customer support using documentation and a knowledge base, collaborate with L2 tech support/field technicians to investigate and resolve issues, and coordinate service appointment creation, dispatch, rescheduling, and customer portal case monitoring. Maintain procedures, work orders, reporting, and support internal/global initiatives.

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Honeywell
Honeywell
1 day ago

Customer Experience Specialist with French (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the first point of contact for internal and external customer issues in Honeywell’s HBT HBS Global Dispatch team from the Bucharest office. Handle L1 customer support using documentation and a knowledge base, collaborate with L2 tech support/field technicians to investigate and resolve issues, and coordinate service appointment creation, dispatch, rescheduling, and customer portal case monitoring. Maintain procedures, work orders, reporting, and support internal/global initiatives.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as first point of contact for customer and field service professional issues, serving as an interface to other departments.
  • •Handle L1 internal and external customer issues using published documentation and the knowledge base.
  • •Coordinate with L2 tech support or field technicians to gather details, research issues, and deliver resolutions to customers.
  • •Take and manage calls and emails, including case work order and service appointment creation after checking contract details and entitlements.
  • •Monitor service appointments and field service professional case/work order activity, update procedures, and run reports for customers and local administrative teams.

Pay and Benefits

Perks:Paid LeaveMeal VouchersHealth InsurancePension

Key Requirements

  • •Minimum 1-year experience in customer support.
  • •Bachelor’s degree (minimum college graduate; bachelor’s preferred).
  • •French language level C1 (preferable).
  • •Advanced English level.
  • •Ability to handle customer issues using documentation and a knowledge base; Salesforce knowledge is nice to have but not mandatory.
Experience:1+ yearsCustomer support
Education:Bachelor's
Skills:CommunicationOrganizationTeamworkMultitaskingCustomer orientation
Languages:FrenchEnglish
Tech Stack:Salesforce

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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