Away

1 month ago

Keyholder, Hayes Valley

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Keyholder position at Away in San Francisco (Hayes Valley) responsible for delivering best-in-class customer service, leading a team of retail associates, driving KPIs and sales, and owning in-store processes and operations while supporting onboarding and store events.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Deliver best-in-class customer service to every person, every time and uphold brand standards.
•Lead, support, and guide a team of retail associates to achieve store goals.
•Meet individual KPI expectations and sales goals while supporting overall store success.
•Take accountability for the success of in-store processes and operations.
•Assist with onboarding new hires and provide training to meet customer experience standards.

Pay and Benefits

Salary: USD 25 hourly

Perks:Health Insurance401kPaid LeaveDiscount Codes

Key Requirements

•You have experience in retail, customer service, or hospitality leadership and can inspire and develop a team
•You are an excellent communicator with skills in coaching and giving feedback
•You are collaborative, reliable, and solution-oriented with a team-first mindset
•You can pull, push, lift, and carry up to 25 pounds and stand for extended periods
•You can maintain open availability including one weekend day and meet scheduling needs (Fridays/Sundays, Saturdays, and closing shifts)

Experience:RetailHospitality

Skills:CommunicationLeadershipCollaborationCustomer serviceCoaching

Company Brief

Away

Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.

Industry: Direct to Consumer Brands

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Away

1 month ago

Keyholder, Hayes Valley

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Key Responsibilities

•Deliver best-in-class customer service to every person, every time and uphold brand standards.
•Lead, support, and guide a team of retail associates to achieve store goals.
•Meet individual KPI expectations and sales goals while supporting overall store success.
•Take accountability for the success of in-store processes and operations.
•Assist with onboarding new hires and provide training to meet customer experience standards.

Pay and Benefits

Salary: USD 25 hourly

Perks:Health Insurance401kPaid LeaveDiscount Codes

Key Requirements

•You have experience in retail, customer service, or hospitality leadership and can inspire and develop a team
•You are an excellent communicator with skills in coaching and giving feedback
•You are collaborative, reliable, and solution-oriented with a team-first mindset
•You can pull, push, lift, and carry up to 25 pounds and stand for extended periods
•You can maintain open availability including one weekend day and meet scheduling needs (Fridays/Sundays, Saturdays, and closing shifts)

Experience:RetailHospitality

Skills:CommunicationLeadershipCollaborationCustomer serviceCoaching

Company Brief

Away

Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.

Industry: Direct to Consumer Brands

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: New York, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor