Full Stack Software Engineer, CDMX

Arketa
Mexico City
Workplace: RemoteFull timeUSD 45,000 - 60,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer focus","English proficiency"]

Technical Support Engineer role at Arketa focusing on bug triage and end-to-end issue resolution for a SaaS wellness platform. You will work with U.S., Canada, and Mexico teams, triage bugs reported by customers and support, reproduce/diagnose/fix, and collaborate with Support to improve reliability. Remote role with hybrid work in Mexico City; English fluency required.

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Arketa
Arketa
4 months ago

Full Stack Software Engineer, CDMX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Technical Support Engineer role at Arketa focusing on bug triage and end-to-end issue resolution for a SaaS wellness platform. You will work with U.S., Canada, and Mexico teams, triage bugs reported by customers and support, reproduce/diagnose/fix, and collaborate with Support to improve reliability. Remote role with hybrid work in Mexico City; English fluency required.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Triage, investigate, and resolve bugs reported by customers and the support team
  • •Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
  • •Collaborate closely with Support to provide timely updates and clarity on issues
  • •Improve system reliability by identifying root causes (not just patching symptoms)
  • •Maintain high-quality standards (testing, edge cases, regressions)

Pay and Benefits

Salary: USD 45,000 - 60,000 annually
Equity and Bonus:Equity
Perks:EquityPaid Leave

Key Requirements

  • •2+ years experience as a software engineer
  • •Strong written and spoken English fluency
  • •Production experience in node.js and react/typescript
  • •Experience in fast moving environment, such as small companies or a start-up
  • •AI-tooling proficiency: AI as a force multiplier
Experience:2+ yearsSaaSStart-upWellness tech
Skills:CommunicationCollaborationProblem-solvingCustomer focusEnglish proficiency
Languages:English
Tech Stack:Node.jsReactTypeScriptAI

Company Brief

Arketa
Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.
Industry: Fitness
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor