Arketa

3 months ago

Full Stack Software Engineer, CDMX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Technical Support Engineer role at Arketa focusing on bug triage and end-to-end issue resolution for a SaaS wellness platform. You will work with U.S., Canada, and Mexico teams, triage bugs reported by customers and support, reproduce/diagnose/fix, and collaborate with Support to improve reliability. Remote role with hybrid work in Mexico City; English fluency required.

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Triage, investigate, and resolve bugs reported by customers and the support team
•Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
•Collaborate closely with Support to provide timely updates and clarity on issues
•Improve system reliability by identifying root causes (not just patching symptoms)
•Maintain high-quality standards (testing, edge cases, regressions)

Pay and Benefits

Salary: USD 45,000 - 60,000 annually

Equity and Bonus:Equity

Perks:EquityPaid Leave

Key Requirements

•2+ years experience as a software engineer
•Strong written and spoken English fluency
•Production experience in node.js and react/typescript
•Experience in fast moving environment, such as small companies or a start-up
•AI-tooling proficiency: AI as a force multiplier

Experience:2+ yearsSaaSStart-upWellness tech

Skills:CommunicationCollaborationProblem-solvingCustomer focusEnglish proficiency

Languages:English

Tech Stack:Node.jsReactTypeScriptAI

Company Brief

Arketa

Arketa (Sutra Fitness, Inc.) provides an all‑in‑one business platform for boutique fitness and wellness studios, offering booking, payments, branded apps, on‑demand content and AI tools to streamline operations and grow memberships.

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Arketa

3 months ago

Full Stack Software Engineer, CDMX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Triage, investigate, and resolve bugs reported by customers and the support team
•Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
•Collaborate closely with Support to provide timely updates and clarity on issues
•Improve system reliability by identifying root causes (not just patching symptoms)
•Maintain high-quality standards (testing, edge cases, regressions)

Pay and Benefits

Salary: USD 45,000 - 60,000 annually

Equity and Bonus:Equity

Perks:EquityPaid Leave

Key Requirements

•2+ years experience as a software engineer
•Strong written and spoken English fluency
•Production experience in node.js and react/typescript
•Experience in fast moving environment, such as small companies or a start-up
•AI-tooling proficiency: AI as a force multiplier

Experience:2+ yearsSaaSStart-upWellness tech

Skills:CommunicationCollaborationProblem-solvingCustomer focusEnglish proficiency

Languages:English

Tech Stack:Node.jsReactTypeScriptAI

Company Brief

Arketa

Industry: Fitness

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2020

Glassdoor: 3.8

Website LinkedIn Glassdoor