Associate Manager - HR Shared Services

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: People, HR & TalentEducation: bachelorsSkills: ["Stakeholder management","Collaboration","People leadership","Communication","Work under pressure"]

Lead and support HR Shared Services by handling complex employee and manager questions across the employee lifecycle and post-separation. Ensure accurate, timely HR operational service delivery, collaborating with HR teams and resolving escalations. Monitor team performance, workflows, and service levels, coach team members, and analyze reports to improve HR processes. Support HR projects while maintaining employee records, confidentiality, and compliance.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
1 month ago

Associate Manager - HR Shared Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead and support HR Shared Services by handling complex employee and manager questions across the employee lifecycle and post-separation. Ensure accurate, timely HR operational service delivery, collaborating with HR teams and resolving escalations. Monitor team performance, workflows, and service levels, coach team members, and analyze reports to improve HR processes. Support HR projects while maintaining employee records, confidentiality, and compliance.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Respond to complex employee and manager queries related to the employee lifecycle and post-separation.
  • •Lead and support HR operational activities to ensure accurate and timely service delivery.
  • •Collaborate with HR teams (HRBPs, HRIS, Compensation, Benefits, Payroll) to resolve requests and escalations.
  • •Monitor team performance, workflows, and service levels, driving continuous improvement.
  • •Coach team members, analyze reports to improve HR processes, support HR projects, and maintain employee records and compliance.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Bachelor's degree or higher.
  • •3+ years of HR experience, including at least 2 years in a supervisory or people management role.
  • •Strong knowledge of end-to-end HR processes and statutory compliance.
  • •Experience managing the employee lifecycle and HR operations.
  • •Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong communication skills in Bulgarian and English.
Experience:HR operationsEmployee lifecycleHR shared services
Education:Bachelor's
Skills:Stakeholder managementCollaborationPeople leadershipCommunicationWork under pressure
Languages:BulgarianEnglish
Tech Stack:SAP SuccessFactorsMicrosoft OfficeWordExcelPowerPoint

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor