Customer Support Associate- Waco, TX

Atmos Energy
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Attention to detail"]

Help customers with natural gas service connections, disconnections, billing questions, and payment arrangements through phone and other communication channels. Process basic transactions and requests, apply company policies to resolve issues, and correct errors on customer accounts using an online Customer Information System. Research account discrepancies, verify customer identity and delinquent accounts, and handle calls related to potential natural gas emergencies in a safety-sensitive role.

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Atmos Energy
Atmos Energy
1 day ago

Customer Support Associate- Waco, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Help customers with natural gas service connections, disconnections, billing questions, and payment arrangements through phone and other communication channels. Process basic transactions and requests, apply company policies to resolve issues, and correct errors on customer accounts using an online Customer Information System. Research account discrepancies, verify customer identity and delinquent accounts, and handle calls related to potential natural gas emergencies in a safety-sensitive role.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customers about basic service connections, disconnections, billing questions, and payment arrangements, primarily by phone.
  • •Receive and process basic transactions and requests; forward other issues to the appropriate level of responsibility.
  • •Address customer issues using current company policies and procedures.
  • •Correct errors on customer accounts using an online Customer Information System and communicate accurate information professionally.
  • •Research account discrepancies to verify customer identity, addresses, and delinquent accounts; handle calls related to natural gas and other potential emergency situations using standardized processes.

Pay and Benefits

Perks:Paid LeaveParental LeaveRetirement SavingsAnnual BonusHealth InsuranceDentalVisionPaid Training

Key Requirements

  • •High school diploma or GED, plus successful completion of the Customer Service Assessment demonstrating communication and customer service skills.
  • •Excellent verbal and written communication skills.
  • •Ability to perform basic math (addition, subtraction, multiplication, and division).
  • •Intermediate computer skills for data entry, reference, and retrieval tasks.
  • •Previous experience with a Customer Information System is a plus; safety-sensitive role requires pre- and post-employment screenings, including drug testing.
Education:High School
Skills:CommunicationCustomer serviceAttention to detail
Languages:SpanishEnglish
Tech Stack:Customer Information SystemOnline Customer Information System

Company Brief

Atmos Energy
Atmos Energy is a regulated natural gas utility that distributes and transports natural gas to millions of customers across multiple U.S. states. It operates pipeline, storage, and distribution infrastructure focused on safe and reliable energy delivery.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1906
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