MS Technical Specialist ( Security )

NTT
Bengaluru, Karnataka
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-focused approach","Excellent communication","Active listening","Adapting to changing circumstances","Working calmly under pressure"]

Serve as an L3 Security Managed Services Engineer, ensuring client infrastructures remain secure, robust, and operational. Triage and resolve complex technical incidents through proactive monitoring, third-line support, and root-cause analysis. Maintain SLA compliance, configure and validate client infrastructure, and create knowledge articles while training junior team members. Contribute to automation efforts and may manage domain projects, including disaster recovery improvements.

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FursaFursa
NTT
NTT
1 week ago

MS Technical Specialist ( Security )

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Last checked: 2 days agoStatus: Live

Job Summary

Serve as an L3 Security Managed Services Engineer, ensuring client infrastructures remain secure, robust, and operational. Triage and resolve complex technical incidents through proactive monitoring, third-line support, and root-cause analysis. Maintain SLA compliance, configure and validate client infrastructure, and create knowledge articles while training junior team members. Contribute to automation efforts and may manage domain projects, including disaster recovery improvements.
Location: Bengaluru, Karnataka
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve security incidents, perform checks, and use monitoring tools to keep systems operational.
  • •Provide third-line support by investigating root causes of incidents and complex problems.
  • •Ensure infrastructure at client sites is correctly configured, installed, tested, and operational.
  • •Create knowledge articles for frequent tasks/issues and train junior team members on executing them.
  • •Contribute to automation efforts and operational improvements; support disaster recovery functions and may manage domain projects.

Key Requirements

  • •Proven experience handling complex security infrastructure in a managed services environment.
  • •Strong IT engineering background, preferably in medium to large ICT organizations.
  • •Deep working knowledge of ITIL processes.
  • •Strong client-focused approach with excellent communication across cultures.
  • •Bachelor’s degree (or equivalent qualification) in IT/Computing or equivalent work experience.
Experience:Managed servicesICT
Education:Bachelor's in IT/Computing
Skills:Client-focused approachExcellent communicationActive listeningAdapting to changing circumstancesWorking calmly under pressure
Tech Stack:ITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn