Service Delivery Manager

Cisco
Barcelona, Madrid
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 6+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Financial management","Process improvement","Executive communication","Conflict resolution"]

Own end-to-end service delivery for assigned customer accounts, ensuring financial health and alignment with strategic account goals. Create and execute delivery plans, manage scope/pricing/margin approvals, and lead QBRs and delivery workshops to communicate performance and uncover expansion opportunities. Partner cross-functionally with Sales and Customer Experience Managers to deliver scalable, secure outcomes, while driving continuous improvement through AI-driven tools and data-driven resource planning.

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FursaFursa
Cisco
Cisco
3 days ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end service delivery for assigned customer accounts, ensuring financial health and alignment with strategic account goals. Create and execute delivery plans, manage scope/pricing/margin approvals, and lead QBRs and delivery workshops to communicate performance and uncover expansion opportunities. Partner cross-functionally with Sales and Customer Experience Managers to deliver scalable, secure outcomes, while driving continuous improvement through AI-driven tools and data-driven resource planning.
Location: Barcelona, Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Create and execute comprehensive service delivery plans balancing financial health, resource allocation, and customer objectives.
  • •Own financial approvals including scope, pricing, and margin management to keep projects on-time and budget-compliant.
  • •Lead Quarterly Business Reviews (QBRs) and delivery workshops to present performance metrics and identify expansion opportunities.
  • •Drive continuous improvement by integrating AI-driven tools and automation to optimize reporting and resource planning.
  • •Analyze customer needs to shape long-term delivery strategies and align with account growth targets.

Key Requirements

  • •Bachelor’s degree in a relevant field with 6+ years of professional experience, or a Master’s degree with 4+ years of relevant experience.
  • •3+ years of experience managing service delivery across multiple accounts, including P&L oversight and financial planning.
  • •Demonstrated experience improving processes using data analytics, automation tools, and AI-driven tools.
  • •Demonstrated experience presenting financial metrics and performance data to executive-level customer stakeholders.
  • •Experience collaborating with cross-functional teams (e.g., Sales or Technical Support) to execute customer-facing projects.
Experience:6+ yearsService deliveryCustomer accountsP&L ownershipData analyticsAutomationAI-driven tools
Education:Bachelor's in relevant field
Skills:Cross-functional collaborationFinancial managementProcess improvementExecutive communicationConflict resolution
Certifications:PMICCIE
Tech Stack:AI-driven toolsAutomation tools

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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