Senior Consultant Specialist

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 5-6 yearsSkills: ["Analytical","Problem-solving","Communication","Presentation"]

Ensure HSBC’s banking platform service quality by applying standards and best practices, meeting service levels, and maintaining high availability. Review and improve support processes, automate routine tasks, and handle incident vs. service request differentiation with proper PRB escalation and stakeholder communication. Provide root-cause analysis and optimum solutions, including fulfillment of small ad-hoc reporting needs using strong application support and development expertise.

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FursaFursa
HSBC
HSBC
23 hours ago

Senior Consultant Specialist

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Last checked: 23 hours agoStatus: Live

Job Summary

Ensure HSBC’s banking platform service quality by applying standards and best practices, meeting service levels, and maintaining high availability. Review and improve support processes, automate routine tasks, and handle incident vs. service request differentiation with proper PRB escalation and stakeholder communication. Provide root-cause analysis and optimum solutions, including fulfillment of small ad-hoc reporting needs using strong application support and development expertise.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Understand and apply standards and best practices to ensure compliance and consistent quality in deliverables.
  • •Comply with established processes to meet agreed service levels with expected quality.
  • •Continuously review support processes, implement improvement plans, and support organizational efficiency objectives.
  • •Automate tasks to reduce effort on regular support activities and ensure high availability of services.
  • •Raise problem tickets (PRB), inform required teams/stakeholders, and differentiate incidents from service requests.

Key Requirements

  • •Root cause analysis capability and ability to provide optimum solutions.
  • •Minimum 5-6 years of development/support experience on banking platforms.
  • •Mandatory technical skills including PL/SQL, UNIX, and Shell scripting, with high-level middleware application server knowledge and interface development experience.
  • •Experience with banking functional domains across retail, private, commercial, or markets.
  • •Strong written/verbal communication and presentation skills; Avaloq certification and ITIL foundation knowledge are advantageous.
Experience:5-6 years
Skills:AnalyticalProblem-solvingCommunicationPresentation
Certifications:Avaloq
Tech Stack:PL-SQLUNIXShell scriptingMiddleware application serverInterface developmentAvaloqITILITSA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn