Agoda

4 weeks ago

Customer Experience Specialist - Thai (Bangkok)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join Agoda’s Bangkok-based Customer Experience Group as a role-focused specialist delivering end-to-end support in Thai and English. You’ll handle inquiries via phone, email, and chat, own booking issues, and collaborate across teams, while growing product knowledge across Agoda lines in a hybrid, 24/7 global operation.

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding service to guests and coordinate with partners via phone, email, and chat
•Handle a high volume of inquiries and deliver accurate, timely resolutions
•Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
•Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction)
•Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities) with training to support different customer segments and services over time

Pay and Benefits

Perks:Health InsuranceTravel AllowanceRemote WorkAnnual BonusHybrid Work

Key Requirements

•Native-level Thai; proficient in English
•Strong customer focus with excellent communication and problem-solving
•Ability to stay calm, accurate, and professional under pressure in a fast-paced, high-volume environment
•Flexible to adapt to new tools, processes and feedback; comfortable with rotating shifts
•Experience in customer support, contact center, or service roles (Nice to Have)

Experience:TravelE-commerceHospitality

Skills:Customer focusCommunicationProblem-solvingTeamworkAdaptability

Languages:ThaiEnglish

Tech Stack:CRMTicketing systems

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

4 weeks ago

Customer Experience Specialist - Thai (Bangkok)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver outstanding service to guests and coordinate with partners via phone, email, and chat
•Handle a high volume of inquiries and deliver accurate, timely resolutions
•Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
•Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction)
•Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities) with training to support different customer segments and services over time

Pay and Benefits

Perks:Health InsuranceTravel AllowanceRemote WorkAnnual BonusHybrid Work

Key Requirements

•Native-level Thai; proficient in English
•Strong customer focus with excellent communication and problem-solving
•Ability to stay calm, accurate, and professional under pressure in a fast-paced, high-volume environment
•Flexible to adapt to new tools, processes and feedback; comfortable with rotating shifts
•Experience in customer support, contact center, or service roles (Nice to Have)

Experience:TravelE-commerceHospitality

Skills:Customer focusCommunicationProblem-solvingTeamworkAdaptability

Languages:ThaiEnglish

Tech Stack:CRMTicketing systems

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn