Philips

1 month ago

Support Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead service teams across the LATAM Hispanic clusters to optimize performance, drive customer satisfaction, and achieve key operational KPIs. Build an effective support and managed services org, collaborating with sales and operations to meet regional customer needs, while applying LEAN-Agile practices and ensuring compliance and financial targets.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead service teams across LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs.
•Set objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
•Through cluster coordinators, set individual customer strategies to maximize customer experience and retention.
•Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
•Utilize LEAN-Agile techniques and operational measures to drive productivity, efficiency, and customer experience improvements.

Key Requirements

•Bachelor’s degree in a technical or business field is preferred.
•At least 1 year of management experience in a service-related function.
•3–5 years of previous leadership experience preferred.
•ITIL 4 practices.
•Proficiency in English and Spanish; Portuguese is a plus.

Experience:1-5 yearsLATAMHispanic marketsService operations

Education:Bachelor's

Skills:LeadershipCustomer focusCommunicationProblem-solvingStrategic thinking

Certifications:ITIL 4

Languages:EnglishSpanishPortuguese

Tech Stack:ITILLEAN-Agile

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

1 month ago

Support Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Lead service teams across LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs.
•Set objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
•Through cluster coordinators, set individual customer strategies to maximize customer experience and retention.
•Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
•Utilize LEAN-Agile techniques and operational measures to drive productivity, efficiency, and customer experience improvements.

Key Requirements

•Bachelor’s degree in a technical or business field is preferred.
•At least 1 year of management experience in a service-related function.
•3–5 years of previous leadership experience preferred.
•ITIL 4 practices.
•Proficiency in English and Spanish; Portuguese is a plus.

Experience:1-5 yearsLATAMHispanic marketsService operations

Education:Bachelor's

Skills:LeadershipCustomer focusCommunicationProblem-solvingStrategic thinking

Certifications:ITIL 4

Languages:EnglishSpanishPortuguese

Tech Stack:ITILLEAN-Agile

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn